Description:
Role Summary
The Key Holder plays a critical leadership role within the retail store, supporting daily operations and ensuring a premium customer experience. This position is responsible for opening and closing the store, maintaining operational standards, and acting as a floor leader in the absence of store management.
Requirements:
Key ResponsibilitiesStore Operations
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Open and close the retail location, ensuring all security and operational procedures are followed
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Maintain store readiness, including merchandising, cleanliness, and safety standards
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Support inventory accuracy, receiving shipments, and stock replenishment
Sales & Customer Experience
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Deliver exceptional, consultative sales experiences aligned with the Rad brand
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Educate customers on e-bike features, accessories, and services
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Drive sales performance through product knowledge and customer engagement
Leadership & Team Support
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Act as a manager-on-duty when leadership is not present
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Support onboarding and training of retail associates
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Provide coaching and real-time feedback to team members
Operational Execution
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Follow company policies, POS procedures, and cash handling protocols
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Assist with store events, promotions, and community engagement
Qualifications
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1–3 years of retail experience, preferably in specialty retail or bikes/outdoor
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Previous key holder or leadership experience preferred
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Strong communication and customer service skills
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Ability to work a flexible schedule, including evenings and weekends
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Passion for cycling, mobility, or outdoor lifestyles is a plus
Physical Requirements
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Ability to lift up to 50 lbs (bikes and equipment)
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Ability to stand and move throughout the store for extended periods
