Supporting seamless operations and experiences for all teammates and guests.
Managing teammates to ensure everyone is working towards individual and company targets, aware of their responsibilities and are shift ready.
Providing additional support to all teammates and venue Leadership team.
Coaching teammates at all times to ensure world class experiences are continuously delivered.
Providing constructive feedback and bridging any gaps you spot, escalating queries to the venue Leadership team in a timely fashion.
Owning shift allocations and breaks for the team throughout the day
Support the onboarding and training of all new and existing teammates, having a presence at our TOCA Talent Events and getting stuck in.
Spotting where support is needed at all times and being hands on with bringing the team together.
Supporting and leading VIP/high profile events, working closely with the Events and Marketing teams to relay information to teammates, creating awesome guest experiences
Continuously communicating and feeding back all things venue and people related to the venue Leadership team, e.g. stock levels, teammate performance, standards and processes.
Taking on additional responsibilities from your Leader and ability to delegate to others to upskill teammates.
Taking the lead of new initiatives, spotting opportunities and putting them into practice
Working closely with the venue Leaders to enhance team morale and culture, implementing and supporting team events and competitions.
