Join the Cen-Tex Automotive Team
Cen-Tex Automotive is a busy, family-owned and operated automotive repair shop in Belton, Texas. We’re looking for an experienced Automotive Service Writer / Service Advisor who takes pride in customer service, stays organized, communicates well, and understands how to keep a shop moving.
We aren’t looking for someone who simply sits behind a desk and writes repair orders. We need someone who takes ownership of the customer experience and workflow from the time a vehicle is dropped off until the keys are handed back.
Honesty, attitude, accountability, and communication are extremely important to us.
Compensation
Competitive hourly/base pay + Gross Profit (GP) performance bonuses
Our bonus structure rewards performance. The better the shop performs and the better you manage your customers and workflow, the greater your opportunity to earn.
This is a position for someone who wants their compensation to grow with their performance.
Responsibilities
As our Service Writer, you will be responsible for:
- Greeting every customer professionally and making them feel like their business matters
- Answering incoming phone calls professionally and with a positive attitude
- Scheduling appointments and properly documenting customer concerns
- Creating and managing repair orders through Tekmetric
- Communicating customer concerns clearly to technicians
- Reviewing technician findings, digital inspections, estimates, and recommendations
- Presenting repair recommendations and estimates to customers
- Following up on estimates and obtaining repair authorizations
- Keeping customers updated before they have to call us
- Monitoring every vehicle’s progress throughout the day
- Working directly with technicians and shop management to maintain workflow
- Going into the shop regularly to check repair and diagnostic progress
- Making sure diagnostics are completed promptly and do not get forgotten
- Monitoring parts status and communicating delays
- Identifying vehicles promised for completion that day and prioritizing accordingly
- Making sure technicians have the parts and information needed to complete their jobs
- Keeping the Tekmetric dashboard accurate and up to date
- Following up with customers after repairs when necessary
- Helping maintain a clean, organized, professional customer waiting area and front office
- Building long-term customer relationships based on trust
- Helping the shop maintain strong Gross Profit, Average Repair Order, customer satisfaction, and review performance
What We’re Looking For
We want someone who:
- Has automotive service writing/advising experience
- Understands automotive repair terminology and can communicate it to customers
- Is comfortable presenting and selling needed repairs
- Has excellent communication and customer-service skills
- Is organized and capable of managing multiple repair orders at once
- Understands that communication is one of the most important parts of this job
- Doesn’t wait for customers to call asking for updates
- Is willing to get out from behind the desk and communicate with technicians
- Can take ownership of workflow instead of waiting to be told what to do
- Has a positive attitude and works well with a team
- Is dependable and punctual
- Is comfortable using computers and automotive shop-management software
- Has strong attention to detail
- Understands the importance of shop profitability and Gross Profit
- Most importantly, is honest and treats customers and coworkers with respect
Our Culture
Cen-Tex Automotive is family-owned and operated. We’re not a big corporate franchise.
We work hard, stay busy, take care of our customers, and expect everyone on the team to pull in the same direction.
We believe customers should be treated the way we would want our own family treated. That means being honest about their vehicle, communicating with them, doing what we say we’re going to do, and standing behind our work.
We’re looking for someone who wants to become part of the team — not someone simply looking for another job.
Performance Matters
We believe great employees should be rewarded for helping the company succeed.
That’s why this position includes performance bonuses based on Gross Profit (GP).
Your ability to properly manage repair orders, communicate with customers, follow up on estimates, maintain workflow, and provide an excellent customer experience directly affects the success of the shop — and we want you to benefit from that success.
Why Cen-Tex Automotive?
- Family-owned and operated
- Established, busy automotive repair facility
- Performance-based GP bonus opportunities
- No corporate dealership environment
- Professional shop management systems
- Strong focus on customer service
- Opportunity to grow with the company
- Team-oriented environment
- Paid holidays and vacation after eligibility requirements are met
- No weekends
Experience
Automotive Service Advisor / Service Writer experience strongly preferred.
This is not an entry-level position. We are looking for someone who already understands the automotive repair industry and is ready to take ownership of the service drive.
If you’re experienced, honest, motivated, organized, and want an opportunity where your performance can directly increase your income, we’d like to hear from you.
Apply through Indeed with your resume and relevant automotive experience.
Cen-Tex AutomotiveDealership Quality Service at a Hometown Price.
Pay: $50,000.00 - $80,000.00 per year
Work Location: In person
