Full Time
Monday - Friday 8:30am - 6:00pm
We are seeking a highly organized and compassionate Office Coordinator to support a fast-paced medical office with Ethos Health Group. This role serves as the first point of contact for patients and is responsible for delivering exceptional customer service while managing administrative and scheduling functions. The ideal candidate excels in a fast-paced, high-volume environment and is dedicated to delivering an exceptional patient experience. They are adept at multitasking, collaborating across teams, and has a servant leadership mindset.
Collaborate with leadership to implement operational strategies that enhance efficiency and overall performance.
Streamline office processes to improve productivity and patient satisfaction.
Manage patient experience initiatives and monitor key performance indicators (KPIs)
Ensure compliance with industry regulations, company policies, and HIPAA standards
Greet patients warmly, creating a professional and welcoming atmosphere
Answer and manage high-volume phone calls; schedule, confirm, and reschedule appointments
Verify patient demographics, insurance information, and required documentation
Check patients in and out efficiently while maintaining accuracy and confidentiality
Maintain and update patient records in the electronic medical record (EMR) system
Coordinate with clinical staff to ensure smooth patient flow and minimize wait times
Process co-pays, payments, and issue receipts as needed
Handle incoming/outgoing mail, faxes, and medical correspondence
Maintain office organization, cleanliness, and supply inventory
Referrals, authorizations, and medical documentation
Provide general administrative support in a fast-paced, multitasking, fostering a positive and productive work environment
High school diploma or equivalent required; additional healthcare administration training preferred
A minimum of 3 years' experience in related field. Preferably in Healthcare or Personal Injury.
Experience in a high-volume patient setting strongly preferred
Familiarity with EMR/EHR systems
Strong communication and organizational skills
Professional demeanor with excellent customer service skills
Experience with patient scheduling systems and referral coordination
Proficiency with Google Workspace, including calendar management, email communication, and document collaboration
Ability to manage multiple priorities with accuracy under pressure
Bilingual
Company Benefits are out of this world! Medical, Dental, Ortho, Critical Care, Short Term Disability, Legal Plan, Pet Insurance, 401(k), Chaplain Service/Mental Health, Vacation, Sick Time, Paid Holidays, and more.
