IT Systems Analyst – POS Systems Support
Job Overview
We are seeking a skilled and detail-oriented IT Systems Analyst to support and maintain critical business technology systems across the organization. This role is responsible for analyzing, troubleshooting, implementing, and optimizing IT systems with a strong focus on Point-of-Sale (POS) platforms and operational technology solutions. The ideal candidate will have hands-on experience supporting POS environments including Galaxy, Infogenesis, Eatec, and Yellowdog systems. This position works closely with operations, finance, food and beverage, retail, and IT teams to ensure system reliability, operational efficiency, and exceptional end-user support. The IT Systems Analyst will play a key role in system integrations, software deployments, issue resolution, reporting, and continuous process improvement across multiple business units. ⸻
Key Responsibilities
Support, maintain, and troubleshoot POS systems including Galaxy, Infogenesis, Eatec, and Yellowdog
Analyze existing systems and workflows to identify operational and technical improvements
Configure and maintain POS terminals, peripherals, menus, pricing, inventory, and user access
Monitor system performance and resolve software, hardware, and connectivity issues
Collaborate with departments to gather business requirements and implement system enhancements
Assist with integrations between POS systems, inventory platforms, payment systems, and reporting tools
Perform software updates, patches, testing, and system deployments
Develop and maintain technical documentation, workflows, and support procedures
Provide end-user training and technical support for operational staff and managers
Generate and analyze system reports to support business operations and decision-making
Assist with vendor coordination and escalation of system-related issues
Ensure systems comply with company security standards and operational policies
Participate in after-hours or on-call support when required
Qualifications & Skills
Required Qualifications
Proven experience supporting POS systems in hospitality, retail, entertainment, or food service environments
Experience with Galaxy, Infogenesis, Eatec, and Yellowdog systems preferred
Strong understanding of POS hardware, networking, and software troubleshooting
Knowledge of Windows operating systems and basic network infrastructure
Experience with system integrations, user management, and reporting tools
Strong analytical, troubleshooting, and problem-solving skills
Excellent communication and customer service skills
Ability to prioritize tasks and manage multiple projects in a fast-paced environment
Strong attention to detail and organizational skills
Preferred Qualifications
Associate or Bachelor’s degree in Information Technology, Computer Science, or related field
Experience with SQL, database management, or reporting platforms
Familiarity with payment processing systems and inventory management solutions
Knowledge of cybersecurity best practices and system access controls
Experience working in theme parks, hospitality, food service, or retail operations
IT certifications such as CompTIA, Microsoft, or ITIL are a plus ⸻
Core Competencies
POS systems administration
Technical troubleshooting
Process improvement
Systems integration
Customer support
Communication and collaboration
Time management and organization
Adaptability in high-volume operational environments ⸻
Work Environment
This role operates in a fast-paced operational environment supporting multiple business units and locations. The IT Systems Analyst must be comfortable working both independently and collaboratively while providing responsive technical support to end users and leadership teams. ⸻ Equal Opportunity Statement We are an equal opportunity employer and are committed to fostering a diverse and inclusive workplace for all employees.
About Revel Group
Revel Group is a Knoxville-based management company overseeing more than 30 entities across entertainment, residential, and commercial properties throughout East Tennessee. Our portfolio includes outdoor adventure parks, hospitality and entertainment experiences, and a diverse range of residential and commercial developments.
We create exceptional places and experiences where people can live well, feel at home, and find adventure. As Revel Group continues to grow, our team plays an important role in shaping the experiences we provide to our guests, residents, tenants, and communities.
Whether you’re driving strategy or supporting operations, Revel Group is an opportunity to elevate your career, make an impact, and be part of what’s next.
Join in the revelry.
