JOB An
Income Maintenance Supervisor II (IMS II) provides supervision, training, and support to the Adult Medicaid Review, Long Term Care and Special Assistance team.
Job responsibilities include:
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Directing department employees; instructing, reviewing work, assigning work, maintaining standards, acting on employee concerns, selecting new employees and appraising employee performances
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Reviewing program objectives and service delivery needs with staff as well as formulating specific goals and objectives for this program
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Working directly with internal and external customers and community partner
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Preparing reports/documentation and ensuring the unit is meeting all timeliness and quality measures
The ideal candidate will possess the following knowledge, skills and abilities:
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Knowledge of Adult Medicaid policies
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Working knowledge of Microsoft Office Suite
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General computer knowledge and ability to learn and navigate various programs and databases
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Knowledge of NC Fast
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Excellent customer service skills
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Ability to prioritize tasks and reassess as priorities change in a fast-paced environment
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Ability to de-escalate upset customers / remain calm in stressful situations
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Strong written and oral communication skills
Must be available to work during emergency situations. SUPPLEMENTAL INFORMATION Must be physically able to operate a variety of office equipment. Must be able to exert a negligible amount of force constantly to move objects.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
