Summary
The purpose of this position is to interact with our guests and mirror Picazzo’s standards that align with our Core Values, Mission Statement and Culture. Host/Hostesses are responsible for positive interactions while assisting guests in a friendly, efficient and knowledgeable manner. They also facilitate the opportunity for guests with dietary restrictions to dine out at a safe establishment that recognizes the struggles of restrictions.
At all times, Host/Hostesses are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed. Host/Hostesses are expected to have detailed menu knowledge as well as knowledge including, but not limited to, specials, directions, location, hours of operation and other relevant information.
Responsibilities
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Answers phone in professional manner with proper etiquette.
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Able to multi-task while placing guests on hold to take care of in-person guests and vice versa.
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Maintains a sense of urgency throughout the shift.
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Acts as a true team member and recognizes areas to be helpful and supportive to other staff and guests alike.
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Assist in food running, refills and other table service tasks, when needed.
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Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items...etc.
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Maintains clean and stocked stations as well as restrooms by conducting frequent status checks throughout the shift.
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Suggesting dishes, informing guest’s about food preparation details, communicating specific customer needs to the cooks.
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Maintaining proper dining experience, delivering items, fulfilling guest’s needs over the phone and in store.
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Adheres to proper sidework duties, policies, and health department requirements.
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Food hander certification within the county of employment.
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Maintains excellent menu and allergen knowledge.
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Able to work on feet for long hours.
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Ability to lift up to 50 lbs.
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Accepting guest payments, issuing receipts, returning change.
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Performing basic cleaning tasks as needed or directed by supervisor.
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Filling in for absent staff as needed.
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Assisting with special events as needed.
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Greet all guests and owners warmly with an appropriate greeting.
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Adhere to grooming and appearance standards consistently.
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Understands and can communicate products and services available at the restaurant.
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Makes efforts to improve overall menu knowledge.
