Great customer service starts with someone who actually listens. At Orlando Sales Partners, our Customer Service Representatives are the people customers can count on when they have a question, need help with their account, or aren't sure what solution is right for them.
We work alongside AT&T to support customers with wireless, internet, and communication services. You don't need to know everything on day one. We're looking for people who are personable, dependable, and willing to learn. You'll receive hands-on training while building real experience in customer communication, problem-solving, and account management.
What You'll Be Doing as a Customer Service Representative:
- Serve as a first point of contact for customers with questions about their services and accounts.
- Learn AT&T products and services so you can confidently explain options and answer questions.
- Help resolve billing, account, service, and product-related concerns.
- Walk customers through new services, upgrades, changes, and account requests.
- Follow up with customers when additional support or information is needed.
- Keep customer information and account notes organized and up to date.
- Work with other team members to make sure customer concerns are handled efficiently.
- Look for opportunities to make each interaction more helpful and personalized.
- Help create a positive experience that keeps customers coming back to our team.
What We're Looking For in a Customer Service Representative:
- Someone who genuinely enjoys working with people.
- Strong verbal communication and active listening skills.
- A patient, positive attitude when handling customer questions or concerns.
- Comfortable learning new technology, products, and systems.
- Organized and able to stay on top of multiple customer requests.
- Reliable, professional, and willing to take initiative.
- Previous experience in customer service, retail, hospitality, or sales is helpful, but not required.
Why Join Orlando Sales Partners?
We believe customer service is about more than simply answering questions. It's about learning what someone needs, finding a solution, and making sure they feel taken care of.
You'll receive hands-on training, work alongside an experienced team, and have opportunities to develop skills that can lead to advancement within the company. If you're looking for a role where you can build confidence, gain professional experience, and work with people every day, this could be a great place to start.
Ready to put your people skills to work? Apply today to join Orlando Sales Partners as a Customer Service Representative!
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- Employee assistance program
- Professional development assistance
- Referral program
Work Location: In person
