Customer Service Representative – Auto Body Shop
Job Type: Full-Time
About the Role
We are seeking an experienced Customer Service Representative to join our busy auto body repair shop. The ideal candidate must have prior experience working in an auto body or collision repair shop and be knowledgeable about the repair process, insurance claims, and customer communication.
This position is the first point of contact for our customers and plays a key role in providing exceptional service while ensuring repairs progress smoothly from estimate to delivery.
Responsibilities
- Greet customers professionally in person and over the phone.
- Schedule estimates, repairs, and customer appointments.
- Communicate repair updates and timelines to customers.
- Coordinate with insurance companies, adjusters, and rental car providers.
- Open and maintain repair orders and customer files.
- Verify customer and vehicle information for accuracy.
- Assist estimators and technicians with administrative tasks.
- Process payments and handle final vehicle delivery.
- Maintain a clean, organized, and welcoming front office.
- Deliver outstanding customer service throughout the repair process.
Required Qualifications
- Minimum 2 years of customer service experience in an auto body/collision repair shop (required).
- Strong understanding of the collision repair process.
- Experience working with insurance claims and DRP procedures is preferred.
- Excellent communication and organizational skills.
- Ability to multitask in a fast-paced environment.
- Proficiency with estimating/management software such as CCC ONE, Mitchell, or similar
Pay: $18.00 - $25.00 per hour
Work Location: In person
