Overall Responsibilities
- Handles the front desk check in process and answer incoming calls
- Explain all offerings and run Picklr programs (games, leagues, tournaments)
- Proficient with all club software programs (Playbypoint, Aircall, Hubspot, Wingfield, SWISH, etc.) and basic computer software (Google Docs, Sheets, etd)
- Take video of club activities, formatted for social media posting
- Provides excellent customer service and communicate effictively with team members and management
- Handle multiple tasks and stay composed under pressure in a fast-paced environment
- Assists with cleaning, restocking, and basic maintenance; able to lift up to 30 lbs.
- Complete assigned trainings on time
Traits We're Looking For
- Friendly, welcoming face - genuinely enjoys interacting with people, not just polite
- Natural salesperson - comfortable upselling memberships, conducting walk-throughs that close, and promoting premium merchandise
- High energy and genuine enthusiasm for playing pickleball and the Picklr community
- Confident, clear communicator - explains programs and pricing on the spot
- Self-starter - uses downtime productively without being told
Preferred
- Customer service/sales experience of 1-2 years
- Knowledge of pickleball community and gameplay (please provide details in resume)
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- Employee discount
- Paid training
Experience:
- Sales: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Pickleball Playing: 1 year (Preferred)
Work Location: In person
