Position Title: Medical Assistant Clinical Lead
Department: Valor Health Emmett Medical Center and Urgent Care
Supervisor’s Title: Clinic Manager
Position Summary:
Medical Assistant Clinical Lead will perform duties as required for all Medical Assistant’s staff. In addition, this position will oversee the day-to-day activities and will assist with staffing and help Clinic Manager with performance needs.
Principal Functions and Responsibilities:
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Performs all duties, tasks and responsibilities required by a Medical Assistant See attached job description.
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Assists with employee timecards: make timecard correction, approve timecards as needed by manager.
- Assists in monitoring patients flow, minimizing wait times, and ensuring patient access per policy.
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Provides back-up staffing relief for Medical Assistant team if necessary.
- Helps track PCMH goal achievements and lead improvements.
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Under the direction of the clinic manager, provides direct on-site supervision of clinic nursing staff, including overseeing the day-to-day operations.
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Interviews, trains, monitors, evaluates, and consistently coaches/ motivates clinical team for optimum customer service and patient satisfaction.
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Oversees telephone triage and phone questions.
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Leads patient engagement for medical assistant team.
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Makes recommendations, with Clinic Manager’s support to initiate corrective action plan.
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Communicates effectively with practitioners both verbally and in writing.
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Workflow improvements. Complies with Valor’s policies and procedures, assists in development of protocols and procedures specific to areas of operation.
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Maintain positive and effective relations with co-workers, other departments, clinicians, patients, and visitors.
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Oversees clinical inventory and report/request needs for both medical and non- medical supplies.
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Employee file maintenance.
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Attendance is essential.
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Conducts and participates in meetings.
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Other duties as assigned or requested to this job position.
Position Qualifications/Requirements/preferences:
Minimum Education: Licensed Practical Nurse or Medical Assistant.
Preferred Education: Bachelor’s degree in nursing.
Preferred Minimum Experience and Skills:
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Must have clear reasoning and decision-making skills.
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Excellent customer service.
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Excellent oral and written communication skills.
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Ability to organize and prioritize tasks.
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Knowledge of the information and techniques needed to set up procedures, give injections, and perform dressing changes, i.e., all qualifications for MA.
Physical Requirement: Extensive walking, standing. Lifts, positions, pushes and/or transfers patients. Lifting, reaching, hand eye coordination, speaking clear vision, motor skills and dexterity.
Certification, Registration or Licensure:
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Must be licensed, registered, or certified by the State of Idaho
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Must have current BLS.
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Working Conditions: Blood borne pathogens; Potential exposure to blood, body fluids or tissues and to patient elements in general; Subject to contact with patients and their families under sometimes stressful, difficult, and unpredictable circumstances.
Work Environment
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Working Conditions: Health care environment, exposure to patient conditions.
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Physical Requirements: Standing, walking, bending, stooping, sitting, hand eye coordination, speaking.
