Store Lead
Classification
Hourly, Non-Exempt
Reports To
Resort Manager
Position Summary
The Store Lead is responsible for assisting with the daily operations of the resort store while ensuring exceptional guest service, accurate inventory management, and a clean, organized shopping environment. This position provides leadership to store team members, oversees daily operational tasks, and helps ensure the store operates efficiently and professionally.
Essential Duties and ResponsibilitiesStore Operations
- Open and close the store following established company procedures.
- Ensure the store is fully stocked, organized, clean, and ready for daily operations.
- Maintain attractive merchandise displays and rearrange product placement as needed to maximize sales and improve the guest shopping experience.
- Monitor inventory levels and notify management of low-stock items.
- Ensure pricing and product signage are accurate and current.
Leadership Responsibilities
- Work a full-time schedule of 40 hours per week.
- Monday availability is required to resolve weekend operational issues, review reports, and ensure a smooth start to the business week.
- Prepare and maintain employee work schedules at least two weeks in advance.
- Provide guidance, support, and direction to store team members during daily operations.
- Assist with training new employees and reinforcing company policies and procedures.
- Ensure all assigned operational tasks are completed accurately and on time.
Administrative Responsibilities
- Review and process vendor invoices.
- Submit copies of invoices with the delivery sheet and forward original invoices to the Resort Manager as required.
- Ensure all daily, weekly, and monthly operational reports are completed accurately and submitted by required deadlines.
- Monitor cash handling procedures and report discrepancies immediately.
- Assist with inventory counts, audits, and receiving merchandise deliveries.
Guest Service
- Provide outstanding customer service by greeting guests in a friendly and professional manner.
- Respond promptly to guest questions, requests, and concerns.
- Resolve guest issues whenever possible and communicate unresolved concerns to management.
- Maintain a welcoming, clean, and inviting retail environment.
Store Appearance
- Ensure the interior and exterior of the store remain clean, organized, and well-maintained.
- Perform daily housekeeping duties, including sweeping, mopping, dusting, cleaning restrooms, emptying trash, and maintaining outdoor entry areas.
- Maintain a safe shopping environment for guests and employees.
Safety and Compliance
- Follow all company safety policies and procedures.
- Ensure safe handling and storage of merchandise and cleaning supplies.
- Report accidents, damaged equipment, or unsafe conditions immediately.
- Maintain compliance with company cash handling and security procedures.
Team Responsibilities
- Attend staff meetings and required training sessions.
- Maintain a professional appearance, including proper uniform and name badge.
- Demonstrate a positive attitude and lead by example.
- Meet performance goals established by the Store Manager or Resort Manager.
- Perform other duties as assigned.
QualificationsRequired
- High school diploma or GED preferred.
- Previous retail or customer service experience.
- Strong organizational and time management skills.
- Basic computer skills, including point-of-sale (POS) systems and Microsoft Office.
- Excellent communication and leadership skills.
- Ability to multitask in a fast-paced environment.
- Dependable with excellent attendance.
- Ability to work independently with minimal supervision.
Preferred
- Previous retail leadership or supervisory experience.
- Inventory management experience.
- Cash handling and retail reporting experience.
Core Competencies
- Leadership and accountability
- Customer-focused service
- Strong organizational skills
- Attention to detail
- Problem-solving and decision-making
- Teamwork and communication
- Time management
- Dependability and professionalism
- Initiative and adaptability
Physical Requirements
- Frequently lift, carry, push, and pull up to 50 pounds.
- Stand and walk for extended periods.
- Bend, reach, kneel, and climb as needed to stock merchandise.
- Operate cash registers, computers, and other retail equipment.
- Work both indoors and outdoors as needed.
Work Schedule
This is a full-time position requiring approximately 40 hours per week.
- Monday availability is mandatory.
- Weekend and holiday work is required.
- Work schedules must be prepared and posted at least two weeks in advance.
- Additional hours may be required during peak seasons or special events.
Travel
Travel is not required for this position.
Disclaimer
This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Management reserves the right to modify, assign, or remove duties and responsibilities at any time, with or without notice to meet the needs of the business.
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
