Title: Information Technology (IT) Assistant
Status: Full-Time, nonexempt (hourly)
Shift: 8:30am-5:00pm, Every Other Weekend On-Call responsibility
Reports to: Vice President of Human Resources
Qualifications:
1+ year experience with computer networks, PC troubleshooting, and phone system management.
Knowledge of computer, iOS, and android operating systems.
Knowledge of system security management and electronic privacy.
Experience managing Microsoft Intune, preferred.
Effective time management skills with the ability to manage multiple deadlines simultaneously.
Ability to organize and prioritize assignments.
Excellent customer service skills.
Excellent written and verbal communication skills.
Demonstrated problem-solving and troubleshooting experience.
Able to perform the essential job responsibilities with or without reasonable accommodation.
Responsibilities (the following is an overview of the responsibilities of the position and should not be considered to be all inclusive):
Maintain the Help Desk Ticketing system, responding, prioritizing, and closing tickets in a timely manner.
Troubleshoot/diagnose staff technology issues including phones, tablets, computers, TV, and WIFI issues.
Responding timely to communications from all sources (i.e., emails, voicemail, written/verbal requests).
Preferred
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1 - 2 years: experience with managing Microsoft Intune
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1 - 2 years: experience with computer networks, PC troubleshooting, & phone system management
Required
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Thought Provoking: Capable of making others think deeply on a subject
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Loyal: Shows firm and constant support to a cause
Preferred
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Dedicated: Devoted to a task or purpose with loyalty or integrity
Required
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Self-Starter: Inspired to perform without outside help
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
