JOB
Make a difference. Support your community. Build a career.
Are you dependable, compassionate, and ready to do work that truly matters? We’re looking for a motivated professional who wants more than just a job - someone who wants to
support others, create solutions, and grow within public service.
As an
Income Maintenance Caseworker II – NEMT, you’ll play a vital role in ensuring Alamance County Medicaid recipients have reliable access to medical care by coordinating non-emergency transportation services. This position is ideal for someone who enjoys problem-solving, helping people navigate systems, and managing details in a fast-paced, mission-driven environment. EXAMPLE OF DUTIES You’ll serve as a trusted representative of the public agency while providing accurate, timely, and professional service to clients and partners by:
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Coordinating and authorizing Non-Emergency Medicaid Transportation (NEMT) services
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Logging and tracking trip requests, approvals, denials, and required notifications
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Verifying Medicaid eligibility at the time of request and prior to service delivery
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Conducting eligibility determinations and re-determinations through assessments
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Documenting eligibility decisions and maintaining accurate transportation records
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Uploading payment authorizations and reviewing response files in NC Tracks
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Operating the NEMT phone system, responding to calls and messages within 24 hours
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Collaborating with transportation vendors, community partners, and internal teams
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Processing mileage reimbursement and other travel-related expenses
SUPPLEMENTAL INFORMATION
- Strong communication skills - written and spoken - with the ability to listen well and explain clearly.
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Analytical thinking, compassion, and sound judgment.
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Integrity, empathy, and the ability to remain composed in emotionally charged situations.
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A drive to solve problems and build trust for those who may not have a voice.
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The ability to multitask in a fast-paced, high-impact environment.
