Overview:
We are looking for an enthusiastic and motivated Desktop Support Specialist to join our IT team. This role is ideal for someone who has a passion for technology, enjoys problem-solving, and is eager to learn and grow in a fast-paced environment.
Responsibilities:
- Provide first-line technical support for desktops, laptops, printers, mobile devices, and related hardware.
-
Assist users with software installation, configuration, and troubleshooting (Windows, Microsoft 365, and common business applications).
-
Respond to and resolve helpdesk tickets in a timely and professional manner.
-
Perform system updates, patches, and routine maintenance.
-
Support account setup, password resets, and access issues.
-
Document technical issues and resolutions for knowledge sharing.
-
Escalate complex problems to senior IT staff as needed.
-
Assist with new user onboarding and workstation setup.
Qualifications:
-
High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft, etc.) a plus.
-
Hands-on experience managing on-premises Active Directory, Azure Active Directory (Microsoft Entra ID), and Microsoft Intune.
-
Basic understanding of computer hardware, operating systems, and networking concepts.
-
Strong customer service and communication skills.
-
Ability to troubleshoot technical issues with guidance and training.
-
Eagerness to learn new technologies and processes.
-
Reliable, detail-oriented, and able to manage time effectively.
