Home Care Intake Coordinator
Job Summary:
Rockaway Home Care, a division of Foundation For the Elderly, is seeking a dedicated and compassionate Home Care Intake Coordinator to join our Inwood office. As a Home Care Intake Coordinator, you will play a critical role in processing patient referrals and ensuring a smooth transition into home care services. If you have a passion for helping patients and families navigate the start-of-care process, we encourage you to apply for this rewarding opportunity.
Role Overview:
As a Home Care Intake Coordinator, you will be responsible for receiving and processing referrals from referral sources, contacting patients and families to explain services and gather required information, verifying patient insurance and determining eligibility, and educating patients and families on home care services. You will also work closely with referral sources, MLTC plans, Medicaid assistance resources, and internal teams to ensure each case moves forward properly.
Key Responsibilities:
Receive and process referrals from referral sources
Contact patients and families to explain services and gather required information
Verify patient insurance and determine eligibility
Educate patients and families on home care services
Send referrals to MLTC plans for potential enrollment or Medicaid assistance
Follow up on insurance approvals and determine which services were approved
Ensure Rockaway Home Care receives proper authorization for MLTC cases
Provide case details and updates to the Coordination Department
Communicate with referral sources, patients, families, and community partners
Maintain accurate records and follow up on pending cases
Help ensure a smooth start-of-care experience for each patient
Requirements:
Minimum 1 year of home care intake experience
Understanding of MLTC requirements and home care intake processes
Experience with Medicare, Medicaid, or MLTC insurance preferred
Strong communication skills with patients, families, employees, and referral partners
Computer-efficient and comfortable learning new systems
Highly organized, punctual, and detail-oriented
Strong written and verbal communication skills
Strong analytical, investigative, and critical thinking skills
Self-motivated and able to work with minimal supervision
Able to take initiative and follow up consistently
Professional, reliable, and team-oriented
What We Offer:
Why Join Rockaway Home Care?
At Rockaway Home Care, we are dedicated to helping patients receive the care and support they need at home. Our intake team plays a key role in making that possible by guiding patients, families, and referral partners through the process with professionalism, compassion, and attention to detail. If you have home care intake experience and are looking to grow with a supportive team, we would love to hear from you.
Apply Today:
If you are a motivated and compassionate individual with a passion for home care intake, we invite you to apply for this exciting opportunity. Join our team and help make a difference in the lives of our patients and their families. Learn more about our company culture and benefits by applying today!
Apply today to join Rockaway Home Care as a Home Care Intake Coordinator.
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