Looking for a fast-paced, people-focused job where every day is different?
Our busy, locally owned copy and print shop is hiring a Customer Service Associate to join our team. You’ll be the face of the shop—helping students, faculty, and local businesses with everything from quick print jobs to larger custom projects.
This is a full-time, in-person role with steady hours, great benefits, and a supportive, team-oriented workplace.
Key Responsibilities:
- Greet walk-in customers and assist with print, copy, and finishing orders
- Answer questions about pricing, file formats, paper types, and turnaround times
- Manage multiple customer requests and walk-ins with calm efficiency
- Enter orders accurately into our system and follow through on deadlines
- Communicate clearly and professionally in person, over the phone, and by email
- Assist with basic troubleshooting and help customers prep files for printing
- Support the production team as needed to keep jobs moving
Qualifications:
- Previous customer service or retail experience preferred
- Friendly, professional, and comfortable talking with all types of people
- Strong multitasking skills—able to manage several projects at once
- Attention to detail and willingness to learn new systems
- Dependable, punctual, and able to work on-site full-time
- Basic computer skills required; print or copy shop experience a plus
Benefits:
- Competitive pay based on experience
- Health, dental, vision, and life insurance
- 401(k) with 50% company match
- Paid vacation and holidays
- 125 flexible spending plan
- Employee Stock Ownership Plan (ESOP) – become a part-owner in the company
If you’re reliable, friendly, and like helping people, this is the job for you. You’ll be part of a close-knit team in a company that truly values great service and teamwork.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
