About VendorizeME
VendorizeME is an all-in-one event vendor discovery and booking marketplace built for the US market, a product of Kenkeputa, an AI-native technology company building marketplaces and commerce products across North America and Africa. VendorizeME connects event hosts (couples, corporate coordinators, and social event planners) with vetted local vendors: caterers, photographers, videographers, DJs, and more.
Our vendor community is the foundation of the platform. Without a healthy, active, and growing supply side, there is no marketplace. The Vendor Success Associate is the person who makes sure that foundation is solid.
Role Summary
The Vendor Success Associate owns the vendor experience on VendorizeME from the moment of sign-up through ongoing booking activity and retention. This is a hybrid role with a meaningful in-person component as you will be in the field regularly, attending vendor events and trade shows, visiting vendors directly, and representing VDM across the Houston event industry.
You will activate vendors, guide them to complete profile setup and their first booking, and maintain weekly visibility into vendor health across the supply base. When vendors are at risk of disengaging, you will catch it before it becomes a churn event.
This is a founding role. You will build the vendor success playbook from scratch. The processes you establish will define how VendorizeME serves its vendor community at scale.
Key Responsibilities.
Field Presence & In-Person Vendor Engagement
- Attend Houston-area trade shows, bridal expos, vendor markets, and event industry events to represent VDM and recruit new vendors directly
- Scout and map Houston’s vendor landscape: identify where vendors congregate, which events matter, and which communities are worth building relationships in
- Represent VDM professionally at every in-person touchpoint; you are the face of the platform in the Houston market
Vendor Onboarding & Activation
- Own the complete onboarding journey for all new vendors: account creation, profile setup, service listing completion, availability calendar integration, and first-booking preparation
- Execute the vendor activation sequence — target 70% profile completion across all onboarded vendors within 14 days of sign-up
- Conduct brief onboarding calls or video walkthroughs with vendors who need hands-on guidance — particularly catering and photography vendors in the Houston launch cohort
- Identify and remove friction points in the vendor onboarding flow; relay findings to the GPM and engineering team as actionable product feedback
Ongoing Vendor Health & Retention
- Track and maintain a weekly vendor health dashboard: activity rate, booking frequency, login recency, and profile completeness across the supply base
- Flag vendors showing early churn signals (30-day inactivity, zero bookings in first 60 days, unanswered host inquiries) to the Growth Lead before they disengage
- Conduct monthly 30-minute check-in calls with the top 20% of vendors by booking volume — identify needs, surface issues, and reinforce the platform value
- Manage vendor complaints, booking disputes, and support escalations as the first point of contact; escalate unresolved cases to the Growth Lead within 24 hours
- Handle vendor queries and concerns about commission with empathy and clarity; document common objections for product and marketing team review
Referral & Community Programme
- Identify high-performing vendors (top booking rate, strong reviews, high host satisfaction) and invite them into the vendor referral programme
- Manage the referral credit process: track referred vendor sign-ups, confirm activations, and process $20 referral credits
- Support the development of the VDM vendor community — communication channels, best practice sharing, and early access to product features
Commission Reintroduction (September 2026)
- Execute the 5% commission reintroduction communication plan — drafted in collaboration with the Growth Lead and Marketing Specialist, delivered to all active vendors by July 31, 2026
- Handle vendor queries and concerns about commission with empathy and clarity; document common objections for product and marketing team review
Product Feedback Loop
- Collect and document recurring vendor feedback, feature requests, and friction reports in a structured format (weekly summary to the GPM and Growth Lead)
- Participate in product sprint reviews when vendor-facing features are being built or updated
Qualifications & Experience
Required
- Must be resident in Houston, TX
- 2–4 years of experience in customer success, account management, vendor operations, seller support, or a similar role within a SaaS, marketplace, e-commerce, or technology company.
- Demonstrated experience managing a book of accounts or a supplier/vendor base with measurable retention and satisfaction outcomes
- Exceptional verbal and written communication in English — you will interact with US based small business owners daily via email, phone, and video
- Highly organised and self-directed: you manage your own pipeline, prioritise independently, and flag issues before they escalate
- Comfortable with CRM or customer success tools (HubSpot, Intercom, Zendesk, or equivalent)
Strongly Preferred
- Experience at a two-sided marketplace, gig platform, or creator/seller economy business
- Prior work with small business owners or sole traders — understanding their operating reality and cash flow constraints is a material advantage
- Familiarity with event services, wedding industry, or creative freelancer markets
- Experience with basic analytics: reading vendor cohort data, churn metrics, or retention dashboards
- Prior field sales, account management, or community-building experience
What Makes This Role Distinctive
- You will be the primary face of VDM in Houston on the field, at events, and in vendor relationships.
- You will shape the vendor experience for a platform being built toward a $2M Series — your playbook becomes the standard.
- Direct line to the Growth Lead and VDM GPM. Your vendor insights directly influence product decisions.
- You are the single most important person between VDM's supply base and the platform's cold-start success. If vendors stay active and engaged, PMF becomes possible. That accountability rests with you.
- You will work closely with the Marketing Specialist, creating a tight loop between vendor activation and demand-side acquisition.
Compensation & Benefits
Compensation is competitive and commensurate with experience. Specific package details will be discussed at the offer stage. This is a full-time hybrid role based in Houston, TX. Candidates will be compensated at US market rates.
How to Apply
Submit your CV and a brief cover letter (maximum one page) explaining why you are the right person to own the vendor community at VendorizeME. Include a specific example of a vendor, seller, or customer you successfully onboarded and retained — what you did, what the challenge was, and what the outcome was.
Shortlisted candidates will complete a brief written assessment before the first interview.
Pay: $15.00 - $20.00 per hour
Work Location: Hybrid remote in Houston, TX 77001
