Insurance Collections Specialist | Atlanta | Hybrid
At Phytest, great labs and strong clinical programs depend on something simple but critical: claims that are followed through, paid correctly, and resolved with care. Our A/R follow up team plays a key role in making sure physician practices get paid accurately and on time—without adding friction for patients or providers.
We’re looking for an experienced Insurance Collections Specialist to join our North Atlanta team as we continue to grow. This is a role for someone who knows payer rules, understands denials, and takes pride in closing the loop on outstanding claims. You’ll work alongside a collaborative team that values accuracy, persistence, and accountability.
If you enjoy problem-solving, communicating with payers, and seeing the direct impact of your work on physicians and patients, this role offers meaningful ownership and room to grow.
Why this role matters
Our clients rely on us to protect the financial health of their practices while maintaining high standards of service and compliance. This role exists to ensure insurance claims are followed through end to end—reviewed, corrected, appealed when needed, and resolved accurately.
What you’ll own
Insurance follow-up & collections
- Follow up on unpaid and underpaid insurance claims within standard billing timelines.
- Review insurance payments for accuracy and compliance with contract terms.
- Identify discrepancies and work directly with payers to resolve payment issues.
- Research and bill secondary and tertiary insurance when applicable.
Denials & appeals
- Investigate denied claims, review codes, and identify root causes.
- Prepare and submit appeals with supporting documentation.
- Track outcomes and ensure claims move toward resolution.
Account review & communication
- Review accounts for appropriate insurance or patient follow-up.
- Communicate professionally with insurance companies to resolve issues efficiently.
- Support patient inquiries related to insurance claims and payments with clarity and empathy.
Accuracy & collaboration
- Maintain detailed documentation and notes in billing systems.
- Work closely with teammates to ensure consistency, accuracy, and timely resolution.
- Contribute to a team culture that values accountability and continuous improvement.
You may be a great fit if you have
- 3+ years of experience in medical insurance collections and denials
- Strong knowledge of HMO/PPO plans, Medicare, Medicaid, and payer requirements
- Experience reviewing EOBs and identifying payment discrepancies
- Familiarity with medical billing systems, computer software, and 10-key calculators
- Working knowledge of medical terminology used in claims and explanations of benefits
- Strong communication skills when working with insurance payers and patients
- A collaborative mindset and comfort working in a team environment
- Proven problem-solving skills when researching denials, appeals, and collections issues
What Phytest offers
- Competitive hourly pay based on experience
- Hybrid work flexibility after training 90 days in-office
- A supportive team environment focused on quality, accountability, and physician success
If you take pride in doing collections the right way—and want your work to directly support physicians and patient care—we’d love to meet you.
Pay: From $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Claims Follow Up/Insurance Collections: 3 years (Preferred)
Work Location: Hybrid remote in Atlanta, GA 30328
