Admissions Assistant
Join our team as an Admissions Assistant and play an important role in helping prospective residents and their families navigate the admissions process from referral to move-in. This position works closely with the Admissions Director, residents, families, healthcare providers, and our community to ensure a smooth and positive experience.
Responsibilities
Review every referral and verify benefits, insurance coverage, and eligibility.
Enter referrals into our CRM system and ensure all required and important information is accurately documented.
Create and maintain resident/prospect profiles and keep information up to date.
Follow up with prospective residents and families to obtain and complete admission paperwork and required documentation.
Initiate and assist with prior authorizations and communicate with insurance companies, providers, and other involved parties as needed.
Serve as an ambassador for assigned residents, meeting with specific residents regularly, listening to their concerns, helping resolve problems, and ensuring their needs are communicated to the appropriate team members.
Assist with marketing events, community outreach, tours, and other promotional activities as needed.
Build and maintain positive relationships with residents, families, staff, physicians, consultants, providers, governmental agencies, and community partners.
Provide administrative support to the Admissions Department and assist with day-to-day admissions operations.
Fill in for the Admissions Director when they are out of the office, helping maintain continuity of the admissions process.
Maintain accurate electronic documentation and protect confidential resident information.
Other duties and projects as assigned.
Qualifications
High school diploma required.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Strong communication, organization, and interpersonal skills.
Ability to build and maintain positive relationships with residents, families, staff, physicians, consultants, providers, governmental agencies, and community representatives.
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
Professional, compassionate, and personable demeanor.
Previous experience in healthcare, senior living, admissions, insurance verification, customer service, marketing, or a related field is a plus.
What We Offer
Career Growth
This is more than an administrative position. The Admissions Assistant will have the opportunity to learn all aspects of the admissions process, develop relationships throughout the organization, and gain valuable experience in healthcare admissions, insurance, marketing, and resident relations.
Advancement opportunities are available for motivated team members who want to grow within the organization.
If you are organized, compassionate, personable, and enjoy helping people, we would love to hear from you!
