40 hours per week
Franciscan Outreach is a leading provider of homeless services in Chicago. We operate as a system of support for people who are marginalized and experiencing homelessness, and we empower them to gain the stability they need to transition into permanent housing. Grounded in the Franciscan tradition, we serve everyone regardless of their beliefs, and we do not require participation in religious services. We are committed to working together as an inclusive community that promotes equal treatment and opportunity for all, and we strive to create a caring, safe, and supportive community that embraces and uplifts everyone, especially the guests we serve.
The Development Operations Coordinator is the operational backbone of the Development Team. This role keeps gift processing, donor data, moves tracking, reporting, and communications production running accurately and on time, so the giving managers and the Senior Director can focus on relationships.
The Coordinator reports to the Individual Giving Manager, who sets weekly priorities, and provides defined support to the Senior Director, the Special Events and Community Engagement Manager, and the Institutional Giving Manager.
Moves management tracking (30% of time)
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Log contacts and maintain moves in DonorPerfect for the Senior Director's portfolio of 30 to 50 major donor prospects.
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Surface next steps and reminders across the Individual Giving Manager's portfolio of 75 to 100 prospects.
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Produce pipeline and portfolio reports and flag upcoming and overdue moves.
Gift processing and data integrity (30% of time)
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Enter and maintain accurate gift and donor records in DonorPerfect.
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Process donations and prepare timely acknowledgments, receipts, and matching gifts.
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Protect data integrity across donor files and recognition lists.
Moves management tracking (30% of time)
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Log contacts and maintain moves in DonorPerfect for the Senior Director's portfolio of 30 to 50 major donor prospects.
-
Surface next steps and reminders across the Individual Giving Manager's portfolio of 75 to 100 prospects.
-
Produce pipeline and portfolio reports and flag upcoming and overdue moves.
Gift processing and data integrity (30% of time)
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Enter and maintain accurate gift and donor records in DonorPerfect.
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Process donations and prepare timely acknowledgments, receipts, and matching gifts.
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Protect data integrity across donor files and recognition lists.
Reporting and prospect research support (15% of time)
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Generate reports, mailing lists, segments, and data pulls.
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Support prospect rating and wealth screening, and prepare research briefs.
Communications production (15% of time)
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Produce the newsletter and appeals from content provided by the Individual Giving Manager, including layout, assembly, and distribution through Constant Contact, and coordinate print production.
Event and administrative support (10% of time)
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Provide logistics support to the Special Events and Community Engagement Manager.
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Provide general administrative support to the Senior Director.
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Strong attention to detail, accuracy, and confidentiality with donor and financial data.
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Excellent organizational and project management skills with the ability to manage multiple deadlines.
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Experience with a tracking database or recordkeeping system. DonorPerfect experience is a plus but not necessary.
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Proficiency in Microsoft Office, with experience in Constant Contact, Canva, or Adobe a plus.
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Comfort producing reports, working with data, and supporting several managers.
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Commitment to dignitycentered work and to the mission of serving guests.
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Bachelor's degree or equivalent experience.
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Experience working accurately with data, details, and deadlines, from a job, internship, coursework, or volunteer work. This role is open to earlycareer candidates.
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Ability and willingness to attend occasional evening and weekend donor cultivation events.
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Access to reliable transportation for occasional local travel.
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Ability to lift approximately 20 lbs.
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Follow Occupational Safety and Health Administration (OSHA) standards through administrative updates compliant with federal law.
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COVID19 vaccination is mandatory for all employees. Accommodation requests will be considered in compliance with applicable laws.
All staff are expected to abide by the policies of Franciscan Outreach, including, but not limited to, rules governing ethics, confidentiality, honesty, and integrity. All staff are expected to act in good faith and in keeping with the mission and values of Franciscan Outreach, and to contribute to a positive, respectful, and accepting environment for the guests we serve.
Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform the essential functions of the position. This description provides a summary of the primary duties and responsibilities and is not an exhaustive list. The employee in this position may be required to perform additional duties to meet the needs of the organization.
Decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and marital status, order of protection status, handicap, disability, or any other factor determined to be unlawful by federal, state, or local statutes.
