Job Title: Quality Auditor manager
Job Description:
Job Summary: The Quality Auditor Manager oversees the utility damage prevention program and leads a team of QA technicians. This role ensures the accuracy of underground utility markings, manages client relations, and enforces strict compliance with industry safety standards.
Key Responsibilities
- Supervise field auditors. Oversee technicians performing quality audits on completed locating tickets.
- Review escalation logs. Handle serious field concerns communicated by auditors immediately.
- Enforce compliance. Ensure all staff follow safety practices and marking standards.
- Manage workflow. Direct daily schedules to balance audit volumes across utility clients.
- Approve documentation. Verify e-sketch accuracy, photo logs, and screen captures.
- Audit billing codes. Ensure accurate status and billing code entry for clients.
- Analyze data. Identify error trends in complex urban infrastructure locates.
- Implement training. Develop corrective actions based on field audit findings.
- Approve documentation. Verify e-sketch accuracy, photo logs, screen captures, and damage investigations.
- Ensure prompt response to damage notifications, maintain accuracy of reports, and guarantee all reports are submitted in a timely manner in alignment with customer expectations.
- Proactively identifies operational risks and confidently challenges leadership directives to ensure alignment with company goals.
- Leverage analyzed data to build presentations for internal training and customer-facing reviews.
- Assist with other tasks as needed to meet operational and customer requirements
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Qualifications
- High school diploma or GED certificate
- 2+ years of experience in the locating industry Essential skills and experience:
- Ability to work independently with minimal supervision
- Ability to read and interrupt prints at a high level.
- Multiple years locating and pipeline technician experience.
- Strong communication and interpersonal skills to be able to work smoothly with citizens, company, contractor representatives, and customers
- Good organizational skills to be able to handle many varied tasks at once
- Knowledge and understanding of safe worksite practices
- Experience with the construction and installation of below grade infrastructure and basic maintenance of industry standard locating equipment
- Working within and utilizing existing utility standard designs
- Experience with complex urban underground utility infrastructure and serving as firm/client liaison
- Reviewing design drawings created by others
- Residency in Ohio is preferred, with a requirement for regular travel throughout the state.
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Preferred Skills
- Background in quality assurance, auditing, or compliance
- Knowledge of underground utility systems and mapping
- Strong analytical and problem-solving abilities
- Experience working with billing validation or invoice reconciliation processes
- Ability to manage high volumes of tickets efficiently
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Work Environment
- Ability to lift over 50lbs.
- Ability to walk/stand for multiple hours a day.
- Reasonable accommodation is made to enable individuals with disabilities to perform essential job functions.
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Why Join Us
- Play a critical role in damage prevention, compliance, and revenue accuracy
- Opportunity for growth in operations, quality, or billing functions
- Help drive operational excellence and continuous improvement
Tools Provided:
- Company-issued laptop and smartphone
All employees of GridHawk LLC, are assigned proper technology to perform all work-related duties.
Job Type: Full-time Salary ***Pay varies based on experience***
Employee Benefits (Full-Time):
- Health, dental, vision, and term life insurance
- Short- and long-term disability coverage
- 401(k) with company match
- Benefits effective the first of the month following 60 days of employment
***In order to obtain employment with GridHawk LLC, candidates MUST complete a background check. Company policy requires no violations within the last 5 years.
Join a team that values safety, precision, and professional development. Apply today to help shape the next generation of utility locating professionals.
