Job Overview
The firm is seeking a Business Manager to help run and improve the business side of the law firm. This is a hands-on management role involving operations, human resources, intake management, business development support, systems, process improvement, vendor coordination, reporting, and administrative oversight.
The Business Manager will work directly with the firm’s principal and will be responsible for ensuring that the firm’s non-legal operations run smoothly. This person will help manage intake staff, business development personnel, administrative support, contractors, and vendors. The role requires someone who is organized, practical, comfortable managing people, and able to build systems instead of merely completing tasks manually.
This is a fully remote contract position. The ideal candidate is entrepreneurial, process-oriented, technologically capable, and highly comfortable using artificial intelligence tools to improve law firm operations.
Responsibilities
The Business Manager will be responsible for helping manage the firm’s day-to-day business operations, including:
Operations and Administration:
- Manage the daily business operations of the law firm under the direction of the firm’s principal.
- Create, improve, and maintain operational systems, workflows, checklists, and standard operating procedures.
- Coordinate administrative support, client intake, business development activities, scheduling, follow-ups, and internal task management.
- Ensure that matters, leads, documents, client communications, and deadlines are properly tracked.
- Help select, implement, and manage software tools for CRM, intake, document management, task management, email campaigns, billing, reporting, and internal communications.
- Monitor operational bottlenecks and recommend practical improvements.
- Ensure that internal processes are followed by staff and contractors.
People Management and HR
- Help recruit, onboard, train, manage, and evaluate intake staff, business development staff, administrative personnel, contractors, and vendors.
- Assign tasks, track performance, and hold team members accountable for follow-through.
- Create training materials, scripts, workflows, and performance expectations for staff.
- Assist with job postings, candidate screening, interview coordination, and onboarding.
- Maintain internal HR records, contractor records, and staff documentation as needed.
- Help resolve staffing issues, communication gaps, and workflow problems.
- Build a culture of accountability, speed, professionalism, and continuous improvement.
Intake and Client Pipeline Management
- Oversee the intake process for prospective clients and new matters.
- Manage intake personnel and ensure that leads are responded to promptly and professionally.
- Ensure that prospective client information is collected, organized, and presented clearly to the firm’s principal.
- Track the status of consultations, engagement letters, retainers, follow-ups, and client onboarding.
- Improve intake scripts, forms, automations, qualification criteria, and follow-up systems.
- Ensure that promising opportunities do not fall through the cracks.
Business Development Oversight
- Manage and coordinate business development staff rather than personally handling all outreach.
- Help organize outreach campaigns, referral tracking, follow-up systems, and prospect lists.
- Monitor business development activity, including calls, emails, meetings scheduled, referral sources, and conversion rates.
- Help improve scripts, outreach workflows, CRM usage, reporting, and accountability.
- Coordinate with the firm’s principal on target markets, practice areas, and business development priorities.
- Support business development for corporate law, M&A, securities, capital raising, general counsel, and related legal services.
AI, Technology, and Systems
- Use AI tools to improve law firm operations, intake, marketing, recruiting, reporting, document workflows, and internal processes.
- Create and improve systems using AI-assisted tools, no-code tools, spreadsheets, databases, automations, and software platforms.
- Help build or manage practical internal tools, dashboards, forms, workflows, and reporting systems.
- Troubleshoot basic process, software, data, and workflow issues.
- Work with technical contractors or vendors when more advanced software development or technical support is needed.
- Identify repetitive work that can be automated or delegated.
- Help the firm move from manual processes to scalable systems.
- Maintain awareness of new AI tools and recommend practical ways to use them responsibly in a law firm environment.
Finance and Cash Receipts Support
- Help monitor client retainers, invoices, payment status, and cash receipts at an operational level.
- Coordinate with the firm’s principal, bookkeeper, accountant, or billing support as needed.
- Track whether engagement letters are signed and retainers are paid.
- Help ensure that billing, collections, and payment follow-up processes are organized.
- Prepare basic internal reports regarding leads, signed clients, outstanding payments, cash receipts, and business performance.
- Maintain confidentiality and accuracy when handling financial and client information.
Qualifications
- · Bachelor’s degree preferred.
- Experience in law firm administration, business operations, office management, professional services management, HR, business development operations, consulting, finance, or a related field.
- Prior law firm, legal services, accounting firm, consulting firm, financial services, or professional services experience is strongly preferred.
- Strong organizational and project management skills.
- Ability to manage people, assign work, follow up, and hold team members accountable.
- Strong comfort with technology, software tools, CRMs, spreadsheets, databases, task management platforms, and AI tools.
- Ability to use AI to draft, organize, analyze, automate, troubleshoot, and improve business processes.
- Ability to create systems, workflows, checklists, scripts, SOPs, dashboards, and reports.
- Strong written and verbal communication skills.
- Strong attention to detail and ability to manage confidential information.
- Ability to work independently in a remote environment.
- Ability to solve problems without waiting for step-by-step instructions.
- Comfort working in a fast-paced, entrepreneurial, and evolving firm.
- Interest in corporate law, business law, securities, capital markets, M&A, or private company transactions is helpful but not required.
Key Traits
- The right person for this role will be:
- Organized and reliable.
- Comfortable managing people.
- Strong with systems and processes.
- Skilled at using AI and technology.
- Practical and execution-focused.
- Comfortable with accountability.
- Able to improve messy workflows.
- Able to communicate clearly with attorneys, staff, contractors, clients, and vendors.
- Entrepreneurial enough to work in a growing firm, but disciplined enough to build structure.
Work Arrangement
This is a fully remote contract position. The role requires a reliable computer, internet connection, telephone, and the ability to work during normal business hours. The Business Manager must be comfortable managing remote staff, contractors, software systems, and business processes.
How to Apply
Pay: $15,000.00 - $40,000.00 per year
Work Location: Remote
