Job Overview
Join our dynamic team as a Full Time Night Shift Auditor, where your energy and attention to detail will keep our hotel operations running smoothly overnight. In this vital role, you will oversee the nightly financial reconciliation, ensure guest satisfaction through exceptional service, and uphold the highest standards of hospitality management. Your proactive approach will help maintain seamless guest experiences, accurate property records, and efficient front desk operations during the night hours. If you thrive in a fast-paced environment and are passionate about hospitality, this is your opportunity to shine!
Duties
- Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations using property management systems such as Choice Advantage or similar hotel software.
- Reconcile daily financial transactions, including cash handling, credit card processing, and billing adjustments.
- Prepare detailed shift reports, incident logs, and audit summaries to support operational transparency.
- Manage front desk responsibilities during overnight hours, including guest check-ins/check-outs, reservation modifications, and answering multi-line phone systems with professionalism.
- Address guest inquiries and resolve issues promptly while maintaining excellent customer service standards through phone etiquette and guest relations skills.
- Follow hotel emergency procedures diligently to ensure safety and compliance during night shifts.
- Support other departments as needed, including assisting with guest services and maintaining property security protocols.
Skills
- Strong knowledge of hospitality principles and hotel operations.
- Experience with property management systems (PMS), especially Choice Advantage or equivalent platforms.
- Excellent customer service skills with a focus on problem-solving and client communication.
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.
- Proficiency in handling multi-line phone systems and demonstrating professional phone etiquette.
- Familiarity with hotel emergency procedures and guest relations best practices.
- Prior resort or hotel experience is preferred to adapt quickly to our high standards of hospitality excellence.
Join us in delivering memorable guest experiences while working in a vibrant night shift environment! We’re dedicated to supporting your growth with comprehensive training in hospitality management and customer service excellence. Your dedication will help uphold our reputation for exceptional service around the clock!
Benefits:
Work Location: In person
