Diocesan is seeking a Church Software Support Specialist to join our Digital Products Team. This role provides technical support, training, and onboarding for parishes using our software.
This is a full-time position in our Byron Center, Michigan office.
What You’ll Do
- Serve as the primary support contact for churches using our software
- Respond to customer support requests via phone and email in a professional, customer-first manner
- Onboard and train new clients on our software
- Create, document, and manage support cases in our CRM/ticketing system
- Provide clear, timely updates to clients on open issues and resolutions
- Lead client onboarding sessions and conduct software training for parish staff
- Participate in weekly team support meetings and collaborate with internal teams
- Perform other related duties as assigned
Who This Role Is Ideal For
- Former or current parish administrators, bookkeepers, or diocesan staff who enjoy technical problem-solving
- Customer support professionals who want to work in a mission-driven, faith-based environment
- Technically minded individuals who enjoy helping others
- Candidates comfortable with phone-based support and client interaction
Required Skills & Qualifications
- Strong customer service skills with a demonstrated customer-first mindset
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to work independently while contributing effectively to a team
- Reliable attendance and strong work ethic
- Comfort supporting users via phone and email in a professional support environment
- Proficiency with common computer applications (Microsoft Office, Google Workspace, web-based tools)
Individuals With The Following Experience or Technical Skills
- Experience with church management or nonprofit database systems
- Familiarity with parish operations, Catholic terminology, or diocesan workflows
- Church bookkeeping or contribution management experience is a plus
- Experience using CRM or ticketing systems
- Experience providing customer support
- Bilingual candidates are encouraged to apply (not required)
Benefits
- Medical and prescription coverage
- 401(k) with company match
- Life insurance for employee and dependents
- PTO accrual starting on day one
Work Location & Schedule
This is an in-person position at our Byron Center, MI office.
Job Type: Full-time
Pay: $41,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you live within a 30 minute drive of Byron Center Michigan?
Ability to Commute:
- Byron Center, MI 49315 (Required)
Work Location: In person
