Air Import Agent
PURPOSE
The Air Import Agent is responsible for all aspects of assigned accounts by processing import and export shipments. The Air Import Agent will assist with duties such as, preparation of documents and coordination of traffic required to process goods through customs timely and by Company standards.
PRIMARY DUTIES & RESPONSIBILITIES
- Work with customers, customs brokers, carriers, and other stakeholders to ensure smooth and efficient import operations.
- Prepare and manage import documentation, including air waybills, customs declarations, and invoices.
- Track shipments to ensure timely arrival and delivery, providing updates to customers, and resolving any exceptions or delays.
- Prepare accurate invoices, managing payments, and ensuring compliance with billing procedures.
- Ensure adherence to customs regulations, company policies, and other relevant requirements.
- Provide excellent customer service by responding to inquiries, addressing concerns, and building strong customer relationships.
- Input shipment data into systems and maintaining accurate records.
- Receive freight, assessing charges, and collecting fees for shipments.
- Negotiate with freight carriers, customs brokers, and other parties to obtain favorable rates and terms.
- Other duties may be assigned by management due to business change or business need.
SKILLS ESSENTIAL TO THE JOB
Technical
· Windows Operating System
· MS Office Applications (Outlook, Word, Excel and Access)
Business
· Minimum of three (3) years’ experience in logistics/freight forwarding industry, preferred
· Thorough understanding of air shipment documentation process, a plus
· Possess excellent data entry skills and customer service skills with the ability to grasp extensive knowledge whole dealing with a variety of people
· Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches
· Proven ability to handle confidential information with discretion
· Ability to multi-task and work independently
· Time management skills
Human Relations
· Self-motivated, with an ability to self-manage
· Strong interpersonal/communication skills
· Team player
PHYSICAL REQUIREMENTS
(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)
- Regularly required to walk, sit and stand for prolonged periods of time.
- Ability to reach with arms and hands; bend, kneel, crouch and/or crawl as well as the ability to see and hear.
- Ability to sit for long periods of time.
- Ability to move about in office and warehouse floor.
WORK ENVIRONMENT
(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
· The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. The noise level in the work environment is typical of that of a warehouse. Incumbent may encounter frequent interruptions throughout the workday.
· The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 50 pounds.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
BENEFITS
· 401(k)
· 401(k) matching
· Health Insurance
· Dental insurance
· Vision insurance
· Paid Vacation
· Holiday
· Referral program
LANGUAGE
· Mandarin (Preferred)
· Work Location: 700 Morse Ave, Elk Grove Village, IL 60007
ESSENTIAL PERSONAL ATTRIBUTES
· Energetic, with a positive attitude
· Self-confident and willing to take responsibility
· Strong communication skills
· Role models Express Line Corporation, including the values which underpin how we achieve our goals:
| Integrity & Trust | Safety | Continuous Improvement | Teamwork | Being Open & Transparent.
Pay: $23.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Please describe your experience with air import documentation, such as air waybills, customs declarations, invoices, and shipment tracking.
Experience:
- Air Import: 2 years (Required)
Work Location: In person
