Front Desk Associate is the face of our Dispensary; is the person responsible of greeting our patients and visitors creating an excellent first impression that makes their visit a memorable one. It’s the responsible of the data entry of all patient’s information and the updating of it.
Requirements:
- Must be at least 21 years old.
- High school diploma or equivalent.
- Minimum one (1 years of experience in a similar position.
- Knowledge in medical Cannabis products offered, preferred.
- Valid Occupational License for the medical Cannabis industry.
- Quick learner in a fast-paced environment.
- Proficient in MS-Office and Excel.
- Available to work rotating shifts, 7 days a week, including holidays.
- Experience in customer service in the health industry, preferred.
- Strong communication skills – written and verbal with bilingual skills (English and Spanish).
Responsibilities:
- Greets in a friendly, professional, and hospitable manner.
- Process paperwork for new patients, data entry.
- Operates front desk computer, check-in patients, and update patient files.
- Educates patients and visitors about our products of the day, brand values, and offers.
- Interacts with patients on site, as well as over the phone.
- Assists in activities coordination, including patient fairs and doctor’s orientations.
- Enter all appropriate information in the system for future reference.
- Provide exceptional customer care by promoting and maintaining positive customer relations.
- Provide all new patients with a brief explanation of services.
- Assist in activities coordination, including patient fairs and doctor’s orientations.
- Assist on all administrative duties, including scheduling, correspondence, and filing.
- Provide support on reporting and maintenance of office policies and procedures.
- Research and order deals and supplies.
- Responsible for the cleanliness of the front desk and lobby area.
- Other duties assigned.
Skills:
- Excellent interpersonal skills (patience, empathy, listening, and communicating with a confident but friendly attitude)
- Ability to provide exceptional customer service
- Ability to multitask
- Strong communication skills, both verbal and written
- Strong data entry skills: ability to type quickly and accurately
- Attentive to details
- Ability to listen and focus
- Ability to memorize, knowing the names and routines of those who work in the facility or frequent customers
- Experience working in a team-oriented environment
- Ability to effectively adapt to changesbility to respond calmly and confidently in a high-stress environment
Tipo de puesto: Tiempo completo
Sueldo: $10.50 la hora
Puede trasladarse/mudarse:
- Toa Alta, PR 00953: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)
Licencia/Certificación:
- Licencia Ocupacional de trabajo vigente (Obligatorio)
Lugar de trabajo: Empleo presencial
