VP Capability - Property & Casualty Technology Subject Matter Expert (SME)

EXL Service -
United States

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Job Details

Full-time

Qualifications

Stakeholder engagement
Systems integration
Data Integration (Data management)
Commercial insurance knowledge
Enterprise solutions implementation
Client relationship development
IT experience within insurance industry
SOAP
Event-driven architecture
Customer engagement
Integration Platforms (Enterprise solutions)
Guidewire (insurance claims software)
Insurance claims management software

Full Job Description

Job Description: The Property & Casualty Technology Subject Matter Expert is a senior individual contributor within EXL’s Insurance Innovation & Strategic Capabilities team. This role sits at the intersection of insurance domain knowledge and platform technology—bridging the gap between the innovative solutions IMU designs and the technology environments in which our clients actually operate.

The individual will serve as the definitive internal authority on how leading Property & Casualty platforms are architected, integrated, and extended. They will work alongside product, delivery, and go-to-market teams to ensure that every solution IMU builds can be deployed in a real client environment—not just demonstrated in isolation.

Responsibilities: Platform Architecture & Integration Leadership

Own the end-to-end understanding of how major Property & Casualty platforms (including Guidewire, Duck Creek, Cytora, and adjacent systems) are structured, configured, and extended in enterprise environments.
Define integration architecture patterns that enable IMU’s AI and digital solutions to connect with client systems of record securely, maintainably, and at scale.
Advise product and engineering teams on platform API capabilities, data model design, event-driven integration approaches, and upgrade-safe implementation patterns.

Solution Design & Prototype Enablement

Participate in early-stage solution design to ensure that prototype architectures are grounded in platform reality from day one.
Identify and resolve platform feasibility questions before they become deployment blockers, reducing rework and accelerating delivery timelines.
Contribute to the technical packaging of solutions for the marketplace, ensuring that integration requirements, pre-requisites, and deployment guides are clearly articulated for clients.

Client Engagement & Technical Credibility

Represent EXL with authority in client-facing discussions involving platform architecture, integration design, and technology due diligence.
Engage with client enterprise architects, platform owners, and technology leadership to understand deployment environments and shape integration strategies early in the sales and delivery cycle.

Knowledge Building & Institutional Capability

Build and maintain a library of reusable integration accelerators, reference architectures, and deployment playbooks for the major Property & Casualty platforms.
Mentor delivery team members on platform concepts, integration best practices, and deployment considerations to grow collective capability over time.
Stay current with platform ecosystem developments, vendor partnerships, and industry standards relevant to Property & Casualty technology.

Qualifications: Required Qualifications

Experience

Minimum 15 years in Property & Casualty insurance technology, with progressive responsibility across implementation, architecture, or product roles.

Platform Depth

Hands-on expertise with one or more of: Guidewire InsuranceSuite (PolicyCenter, ClaimCenter, BillingCenter), Duck Creek Policy / Claims / Billing, Cytora. Broad familiarity across the Property & Casualty platform ecosystem is strongly preferred.

Integration Skills

Deep understanding of enterprise integration patterns, REST and SOAP APIs, event-driven architectures, middleware platforms, and data transformation in the context of insurance core systems.

Industry Knowledge

Strong command of Property & Casualty insurance operations across policy administration, underwriting, claims, billing, and distribution—with the ability to translate business concepts into platform and technology requirements.

Stakeholder Engagement

Demonstrated ability to engage at the executive level with clients and internal leadership, communicate complex technical concepts clearly, and influence decisions without formal authority.

Preferred Qualifications

Guidewire Certified Integration Specialist or equivalent platform certification.
Experience working in a consulting, advisory, or product company—in addition to implementation experience—given the client-facing and solution-building nature of this role.
Exposure to AI, machine learning, or intelligent automation use cases within Property & Casualty platforms.
Familiarity with insurance data standards (ACORD) and regulatory data requirements relevant to US Property & Casualty lines of business.

What Success Looks Like in the First Year

Integration architecture patterns for Guidewire and Duck Creek are documented and adopted by the delivery team, cutting deployment scoping time materially.
At least two active client engagements are unblocked or accelerated by this individual’s direct involvement in integration design.
IMU solutions are packaged with clear, platform-specific deployment guides that can be used in client conversations and marketplace listings.
The individual has established working relationships with key client architects and is referenced in deal qualification conversations as a differentiating capability.

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