Reports To: Front-of-House Manager / General Manager
RESPONSIBILITIES:
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Guest Reception: Greet and welcome guests as they arrive, manage the seating arrangement, provide accurate waitlist estimates. Handle reservations and walk-ins, assigning tables based on availability and guest preferences.
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Reservations Management: Clearly and efficiently take guest information needed for reservations, accurately ensure availability and assign tables as needed.
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Customer Service: Provide excellent customer service by addressing guest inquiries, managing waitlists, taking to-go orders and ensuring a positive dining experience.
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Table Management: Monitor and manage the flow of guests, ensuring timely seating and efficient turnover of tables.
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Cleanliness: Ensure the host area is clean, organized, and welcoming. Assist with bussing, clearing and setting up tables as needed.
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Problem Resolution: Address any guest complaints or issues promptly, escalating to management if necessary.
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Company Policies: Adhere to all company guidelines and policies as outlined in the employee handbook, including health standards, conduct, and safety procedures.
OTHER DUTIES AND RESPONSIBILITIES:
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Assist with various front-of-house tasks as needed.
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Maintain superior attendance and punctuality.
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Wear a professional uniform and follow all grooming and dress code standards.
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Communicate any issues or needs to supervisors or managers.
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Ability to work nights, weekends and holidays are preferred.
QUALIFICATIONS:
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Physical Requirements: Ability to stand for extended periods, manage a high volume of guest interactions, and handle light physical tasks such as lifting up to 25lbs.
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Work Environment: Fast-paced dining environment with moderate to high noise levels. Exposure to varying temperatures and guest traffic.
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Skills: Strong communication and organizational skills, excellent customer service, and the ability to manage multiple tasks efficiently.
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Experience: Previous experience in a hospitality or customer service role is preferred.
BENEFITS:
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Flexible Scheduling
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Health benefits for full time employees
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Employee discounts
