As part of our interview process and our commitment to building high-performing teams, we’ve partnered with The Culture Index Program to better understand work styles and team dynamics. To support this process, we kindly ask you to complete a brief survey as part of the application process when submitting your profile. It should take no more than 7 minutes, and there are no right or wrong answers. We appreciate your participation and look forward to learning more about how you might fit within our team!
Culture Index Survey: https://go.cultureindex.com/p/Oqfco2BwFyival
Sales First Distributing has been serving the Mass Market and Retail class of trade for over a decade. We partner with top manufacturers of TCGs, sports cards, and other collectibles, offering superior customer service. We provide warehouse and store-level distribution as well as B2C fulfillment for the best brands in the industry.
We are seeking a Senior Customer Maintenance Specialist to act as a primary point of contact for customer account support and maintenance. This role is responsible for managing customer setup requests, supporting accounts receivable (AR) activities, and overseeing the claims process from initiation through resolution. This position requires strong organization and consistent follow-through across multiple active customer requests.
Key Responsibilities:
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Act as a primary point of contact for customer account setup, updates, and maintenance requests
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Coordinate with customers to ensure accurate setup of products, pricing, and account details
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Support AR-related activities, including invoice follow-up, payment tracking, and deductions monitoring
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Manage and track customer claims, ensuring timely resolution and communication
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Partner with internal teams (Sales, Operations, Finance) to resolve customer issues
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Maintain accurate records of customer interactions, updates, and transactions
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Review account data for accuracy and completeness across systems
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Proactively follow up on outstanding items, including claims, deductions, and open balances
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Ensure adherence to internal processes and documentation standards
Qualifications:
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High school diploma or equivalent required; associate’s or bachelor’s degree preferred
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2–4 years of experience in customer support, account maintenance, AR support, or similar role
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Working knowledge of accounts receivable processes (invoicing, payments, deductions, follow-ups)
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Strong communication and customer service skills
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Excellent organizational skills with the ability to manage multiple priorities
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High attention to detail and accuracy
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Proficiency in Microsoft Excel and experience with ERP or CRM systems
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Ability to work independently and follow through on open items
