Location: Santa Fe Springs, Glendale and Anaheim - Department: Service
Position Overview
The Service Technician will be dedicated to effectively trouble shooting, diagnosing and repairing Konica Minolta and Toshiba document imaging devices.
Essential Duties/Responsibilities
- Service and repair photocopier equipment at various customer locations
- Maintain adequate stock of parts and personal tool inventory
- Assist customers on appropriate usage of machines and relative features
- Document service activity by completing service tickets within appropriate time frames
- Communicate issue resolution needs to customers in a friendly and professional manner
- Achieve or exceed monthly/quarterly service targets
- Stay informed of new releases and technical advisories
- Enhance customer engagement through knowledgeable and prompt service
Job Requirements/Qualifications
- High school diploma or equivalent
- 2-3 years of experience in copier service field
- Demonstrate customer service and follow-up skills
- Strong sense of emotional intelligence with the ability to remain professional at all times
- Problem solving – gather and analyze information systematically, develop alternative solutions
- Ability to prioritize and systematically address the needs of IOTEC’s customers
- Strong desire for continued growth and learning
- Team orientated with a partnering approach and mentality - A MUST!
- Valid driver’s license, clean driving record and proof of insurability
- Ability to lift 50+ lbs
- Konica Minolta and Toshiba experience helpful
Work Environment
- Ability and willingness to travel to customer sites
- Subject to outdoor and indoor varying environmental conditions
- May spend several hours a day operating a motor vehicle
Salary and Benefits
- Wage is negotiable, DOE
- Performance based bonuses
- Mileage & vehicle reimbursement
- Potential for growth within company
- Health & Dental Insurance
- Vacation and Sick Pay
IOTEC is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service, member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws. IOTEC will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
