ROLE:
The Counter Sales CSR supports the branch by providing exceptional customer service and product expertise in electrical and industrial supplies. This role is responsible for serving walk-in and call-in customers, processing orders, maintaining product knowledge, and ensuring a positive and efficient counter sales experience. The position requires strong communication skills, accuracy, initiative, and the ability to work in a fast-paced environment while representing the company professionally.
KEY RESPONSIBILITIES:
· Provide friendly, efficient customer service at the sales counter and over the phone
· Assist customers in selecting appropriate electrical and industrial products for their applications
· Enter orders, quotes, and returns into the ERP system accurately and promptly
· Process cash, credit card, and account transactions in accordance with company procedures
· Maintain a clean, organized, and well-stocked counter and showroom area
· Follow up on customer orders, backorders, and special-order items
· Handle product returns, exchanges, and warranty claims professionally
· Coordinate with inside sales, outside sales, purchasing, and warehouse personnel to fulfill customer needs
· Assist with inventory cycle counts and product merchandising as needed
· Resolve customer issues and escalate concerns when necessary
· Develop product knowledge in electrical, industrial, safety, and related categories
· Participate in vendor trainings and stay informed on new products
· Support branch operations and special projects as assigned
QUALIFICATIONS:
· High school diploma required
· Experience in counter sales, electrical supply, industrial distribution, or related technical fields preferred
· Working knowledge of basic electrical and industrial products a plus (or willingness to learn)
· Proficiency with computers, ERP systems, and Microsoft Office applications
· Strong communication, customer service, and problem-solving skills
· Ability to multitask in a fast-paced environment with accuracy and attention to detail
· Positive attitude and professional demeanor when interacting with customers and coworkers
· Team-oriented with a strong work ethic
PERSONAL CHARACTER TRAITS:
· Embodies the company’s pillars of success: humble, hungry, smart, and reliable
· Friendly, approachable, and committed to excellent service
· Strong interpersonal skills with the ability to build customer relationships
· Dependable, punctual, and consistent in work habits
· Professional and respectful in all interactions
· Strong initiative and willingness to learn new products and processes.
· Positive problem-solver who views challenges as opportunities.
EXPECTATIONS:
· Deliver exceptional customer service to all walk-in and phone customers.
· Maintain accurate order entry, cash handling, and documentation.
· Demonstrate growing expertise in electrical and industrial product lines.
· Uphold a clean, organized, and customer-friendly counter area.
· Support branch sales goals through strong customer engagement.
· Represent the company brand positively and professionally.
WORK SCHEDULE:
Monday through Friday most weeks with overtime to meet customer and company needs. Work schedule can vary but will normally be scheduled during regular work hours sometime between 7:00am – 4:30 pm. Average work week will typically be forty hours but can be as much as 45 hours. Weekends on rare occasions.
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Prescription drug insurance
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
