The server is the direct guide to the guest experience at Lapez Mod Mex. The server controls the pace and tone of the dining experience from the moment a guest sits at a table to the time they stand up to leave. They provide friendly, responsive service focusing on hospitality and ensuring their guests want to return.
Duties and Responsibilities:
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Genuinely welcome guests and engage them in unscripted conversation
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Listen to guests’ questions, needs, and concerns.
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Address each with attention, understanding, and by making recommendations
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Anticipate the guests’ needs or preferences by recognizing facial and indirect cues throughout their dining experience (hesitation, silence, glancing around the restaurant, etc.)
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Develop and maintain a comprehensive knowledge and understanding of Lapez Mod Mex and its standards, procedures, products, and services. Stay up to date on off menu products, specials, etc.
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Use the POS/Toast as a primary method of communication and organization
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Deliver food and drinks to tables, communicate items to the table
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Facilitate charge and payment from guests
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Answer phones and complete those calls as necessary
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Communicate openly, clearly, and positively to guests, co-workers, and managers
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Embrace the teamwork philosophy by striving to assist other team members
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Protect guests and the establishment by knowing and following sanitation, safety and alcohol control policies.
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General and basic housekeeping duties including but not limited to sweeping and mopping floors, cleaning beverage equipment, stocking side stations, servicing restrooms, etc.
Qualities of a Server:
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Friendly and energetic demeanor and personality
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Sense of urgency - the need to finish a task quickly and effectively
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Ability to keep calm under pressure
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Ability to take instruction, especially under pressure
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Positive outlook and influence
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Ability to multitask and stay organized
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Attention to detail, cleanliness, and sanitation
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Awareness of environment and service needs
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Ability to prioritize tasks based on importance and urgency
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Basic computer literacy and basic math skills
Requirements:
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Must be at least 18 years of age (Adhere to KS liquor laws)
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Previous restaurant experience
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Previous serving experience preferred
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Clean and hygienic appearance
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Ability to stand, walk, bend etc for extended periods and lift up to 40 pounds
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Ability to work nights, weekends, and holidays
