Position Overview:
Success and excellence at Benchmark mean not only executing but executing at a high level consistently. The Sr HR Operations Specialist plays a pivotal part in ensuring our execution of HR operations is at the highest level with the utmost customer service. This role ensures efficient, compliant, and scalable HR operations in a dynamic, multi-state environment. The Sr HR Operations Specialist is responsible for owning and performing HR-related duties in the following areas: staffing and onboarding, benefits, employee relations, performance management, and employee offboarding.
Ideal candidates for this position have a strong operational mindset with advanced critical thinking skills, proven relationship-management skills, and the ability to independently manage complex, high-volume workflows in a fast-paced environment.
Essential Functions of the Role:
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Own and execute onboarding and offboarding processes, ensuring accuracy, compliance, and seamless employee experience.
- Maintain, interpret, and continuously improve HR SOP’s to ensure processes remain efficient, compliant, and scalable.
- Administer company benefits including health programs, life event changes, leave of absences, and accommodation requests.
- Communicate and administer human resource policies and procedures along with multi-state employment laws.
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Respond to employee relations issues, conduct investigations, and partner with management on the best next steps.
- Coordinate Company unemployment responses.
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Partner with managers to create and update job descriptions through job analysis and researching market pricing.
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Serve as the subject matter expert on ADP, processing changes, running reports, and ensuring data integrity within the system.
- Remain current on evolving regulations and legal requirements to minimize legal risk and ensure compliance.
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Other duties as assigned.
Essential Knowledge/Skills/Abilities:
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Strong operational and process-oriented mindset with the ability to own outcomes
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Proven ability to prioritize and multi-task
Essential Knowledge/Skills/Abilities Cont’d:
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Advanced critical thinking skills
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Ability to solve problems and make sound decisions with incomplete information
- Effective written and verbal communication skills
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Ability to work across organizational boundaries
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Extensive organization skills
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Ability to navigate ambiguity and adapt to shifting priorities
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Proven relationship-management skills
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Ability to take ownership of complex processes and drive resolution independently
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Working knowledge of HR best practices
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Minimum of five (5) years of multi-state HR experience required.
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Minimum of three (3) years of company benefit administration experience required.
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Experience with ADP Workforce Now required.
- Mortgage experience preferred.
- Bachelor’s degree in human resources required; or any equivalent combination of education and experience.
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PHR or SHRM-CP preferred.
- Fast-paced environment.
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Requires normal vision (corrected) both close and distant.
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Requires normal hearing levels (corrected).
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Requires working at a desk to use a phone and computer for extended periods of time.
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Requires sitting, bending.
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Works effectively with frequent interruptions.
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Lifting requirements of 10 lbs. occasionally.
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Minimal travel <5%.
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Along with a great culture and competitive pay, full-time employees are eligible to receive additional benefits:
o Medical, dental, and vision insurance
o Short-term and long-term disability
o 401(k) and Roth 401(k) plans and Company match
o Company-provided life insurance
o 8 paid holidays
o AND MORE!
