A Front Desk Agent is responsible for greeting and checking in & out guests of the hotel and deliver outstanding guest service.
ESSENTIAL DUTIES:
- Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms,
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making a change and ensure guests turn in all keys.
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
.• Review daily arrivals & departures & identify problems with rooms' activity and take appropriate action.
- Maintain open lines of communication with the hotel Supervisor and the other employees.
- Answer phones take reservation and update log book.
- Be compliant and understand Ramada Culver City's policies and house rules. Understand hospitality terms.
- Ensure correct and accurate cash handling at the Front Desk.
EXPERIENCE:
At least 1 year of progressive experience in a Motel/Hotel or customer service role.
- Must be at a learning level of Microsoft Word, Excel, PowerPoint, and Outlook.
EDUCATION:
- High school diploma or GED.
WORKING CONDITIONS & PHYSICAL WORK DEMANDS:
- Able to stoop, kneel, bend at the waist and reach on a daily basis.
- Regular and on-time attendance is critical.
Job Types: Full-time, Part-time
Pay: $17.50 - $20.00 per hour
Schedule:
- Evening shift
- Morning shift
Work Location: In person
