Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.
As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!
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Answer incoming phone calls and emails
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Data entry of new service calls, updating notes in the company system, entering quotes, etc.
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Provide regular two-way communication between customer and operations, to provide strong team representation and set proper customer expectations
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Checking technicians in/out from service calls
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Open Service Calls: general inquires, scheduling assistance, ETA updates, vendor meets, parts, assistance with technician notes, quotes, after-hour support with shift pay differential, online platforms updates, and IVR assistance
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Demonstrate stable and successful work history in customer service role
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Friendly demeanor and strong people skills
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Strong communication skills – verbal and written
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Proficient in Microsoft Office
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40+ WPM typing skills
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Ability to multi-task
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Skilled in developing relationships with clients
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Well-organized, self-motivated, and proactive
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Deliver high level customer satisfaction on a consistent basis
