Ridepanda is a climate tech company that provides employers with a full service micromobility benefits platform. We are a small passionate team with a collaborative product building process and an eye for building useful, scalable technology. Our aim is to help the next million people fall in love with bikes, e bikes, and e scooters through our leasing program, made accessible by company and government subsidies.
As a company we value:
- Cross functional collaboration
- Wonderful user experiences
- Sustainability
- Physical safety on the streets
- Emotional safety in the workplace
Employers and governments love us because we help them:
- Reduce their scope 3 emissions
- Meet clean air regulations
- Reduce costs
- Offer flexible hybrid commute options
- Retain talent
- Enhance health and wellness programs
Employee Perks
- Fully subsidized bicycle, e bike, or e scooter through Ridepanda's employee program
- Work with cutting edge micromobility products and technology
- Collaborative, mission driven team environment
- Make a measurable impact on sustainability and transportation accessibility
Ridepanda is committed to providing equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status under applicable law. We do not discriminate in hiring, promotion, compensation, or any other aspect of employment on the basis of any of the above mentioned characteristics. We value diversity and inclusivity in our workplace and seek to create a welcoming and respectful environment for all employees.
About the Role:
We are looking for a Service Lead to own our hub's bike service operations, including repairs, returns, and builds, delivering safe, high quality work on time. This role combines hands on technical leadership with day to day shop management. You'll lead and coach a team of technicians, manage service writing and customer communication, and oversee quality, parts, and warranty processes. This role is ideal for an experienced bicycle mechanic who is ready to grow into a leadership position and own the full service operation.
ResponsibilitiesLeadership & Operations
- Own end to end service operations (repairs, returns, builds) to deliver safe, high quality work on time
- Lead and coach all techs; set the daily plan, assign work, delegate service tasks and priorities, and remove blockers
- Maintain clear oversight of daily shop flow, ensuring priorities (repairs, builds, returns) match hub goals; monitor queue balance and step in to remove blockers that impact turnaround times
- Plan and delegate the daily and weekly build queue, order due dates, and demo and test ride needs; balance builds versus repair commitments based on demand and deadlines
- Develop, maintain, and audit SOPs, including QC flows, and triage
- Run 1:1s, shadow shifts, safety refreshers, and quality clinics; drive onboarding and training on the latest cycling technology and repair methods
- Monitor service department performance with a focus on customer satisfaction, retention, and craftsmanship
- Enforce shop safety, cleanliness, and equipment maintenance
Service Writing & Customer Communication
- Manage work order intake and scheduling; check in returns and service appointments promptly to prevent backlog
- Create accurate estimates and quotes; explain labor, parts, and turnaround; obtain customer approvals and deposits per policy
- Communicate directly with customers for updates, approvals, and clarifications; manage expectations and support deescalation when needed
- Handle escalations, service recovery, and fleet recall processing; ensure documentation and customer communications are complete and timely
- Ensure work orders are thorough and clear, with detailed symptoms, diagnostics, parts and labor lines, and next step notes
Quality, Parts & Warranty
- Serve as triage lead for repairs and returns; manage daily workflow and prioritization
- Perform QC and bounce checks on completed jobs and assembled bikes; verify torque specs, firmware updates, accessory fit, test ride results, and documentation quality
- Oversee parts and consumables inventory: set ordering cadence, place orders with vendors, reconcile receipts, and track ETAs
- Perform warranty claims and coordinate with OEMs and distributors; document assembly and build defects and corrective actions
- Jump in on repairs, returns, and assembly as bandwidth allows during peaks; keep benches and staging areas clean, safe, and organized
- Train techs on build kits, torque practices, packaging standards, and quality standards
Requirements:
- Proven work experience working as a Bicycle Mechanic, with prior lead or supervisory experience preferred
- 4+ years of experience as a mechanic in the bicycle industry
- Capable of tuning up bicycles including adjusting shifting and hydraulic disc brakes, plus advanced repairs and diagnostics
- Experience with QC processes, warranty claims, and parts/inventory management
- Comfortable managing customer facing communication, quoting, and service writing
- Excellent communication skills, capable of leading a team and building trusting relationships
- Motivated, energetic individual who isn't afraid to roll up their sleeves
- Strong attention to detail, and able to follow and enforce strict maintenance procedures
- Comfortable learning and adapting to new concepts and using new tools
Benefits:
- 401(k)
- Health Insurance
- Vision Insurance
- Dental Insurance
- Paid time off
- Fully subsidized bicycle, e bike, or e scooter through Ridepanda's employee program
Pay: $28.00 - $29.00 per hour
Benefits:
Work Location: In person
