Duties/Responsibilities:
The customer service representative (CSR) is the first face customers see when they enter our store and the "go to" person to assist customers with DME orders. The CSR will work closely with customers, doctors offices, hospitals, and other Jay's Medical employees to assist current and future customers with orders for various durable medical equipment (oxygen, CPAP, wheelchairs, etc.).
- The CSR must have patience and be willing to learn a diverse amount of information.
- The CSR will be interacting (both in person and on the phone) with potential and current customers, doctor's offices, hospitals, and insurance companies.
- The CSR will be responsible for maintaining a friendly and professional environment both in person and on the phone.
- The CSR will be responsible for patient intake, authorizing insurance information, and training customers on the use of various durable medical equipment (DME).
- The CSR will utilize Brightree to input patient data and to create various documents.
Required Work Experience and Skills
- Customer Service Experience
- Computer Skills
- Willingness and ability to learn various amounts of new information/skills
- Excellent organizational skills
Desired Work Experience and Skills
- Knowledgeable of durable medical equipment
- Healthcare related experience
- Insurance related experience and/or knowledge (Medicare, private insurances)
Job Type: Full-time
Pay: From $17.00 per hour
Work Location: In person
