Job Purpose
Ventegra is a fast-paced, innovative virtual company. An Account Manager I is a key position tasked with building and maintaining relationships with Ventegra’s clients. This position delivers personalized, proactive account management that anticipates client needs, drives improvement and innovation, and fosters enduring long-term partnerships.
Duties and Responsibilities
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Responsible for servicing accounts assigned to them, including but not limited to:
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Serves as primary contact for clients and key client personnel
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Builds relationships with clients
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Troubleshooting client issues by working with appropriate internal teams
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Attend client benefit fairs and conferences
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Assists in client implementation and integration
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Responsible for ensuring business requirements are complete, including but not limited to:
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Plan Design/Benefit Changes
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Formulary Updates
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Reporting
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Prepare and lead business review meetings with client management team, including but not limited to:
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Prepare and understand utilization data
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Prepare and understand plan cost and savings data
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Prepare and understand potential business opportunities
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Responsible for storing and maintaining key client documentation and communication to be shared internally across departments
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Responsible for client offboarding upon client termination
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Has knowledge of products and services provided to client
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Provides input on client goals and assists in pulling through solutions
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Other duties as assigned
Required Skills and Abilities
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Strong verbal and written communication skills
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Strong ability to organize and multi-task
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MS Office, specifically Excel and Word, skills strongly preferred
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Ability to pivot quickly to adapt to changing environment
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Ability to work independently yet be able to work cohesively within a team to achieve results
Education and Experience
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Bachelor's degree or equivalent experience preferred
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Account management experience preferred
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PBM and Pharmacy experience preferred
Work environment requirements
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A home office setting, free from noise and distraction allowing you to interact professionally both externally and internally
