Do you enjoy working in a team environment with team members who are committed to providing outstanding member service? Are you passionate about serving your community in order to make a difference for as many people as possible? If you answered yes to both of these questions, Service 1 Federal Credit Union may have an opportunity for you!
Service 1 Federal Credit Union is seeking a motivated, experienced, and knowledgeable Branch Manager. The Branch Manager will be responsible for leading all aspects of branch operation to ensure effective and efficient operations, quality of member service, and compliance with regulations and policies. Applicants should exude an energetic attitude, possess strong leadership skills, and have a positive attitude. Essential functions include:
· Proactively generates and monitors new loans, share growth, and membership business through branch sales activities, networking with local businesses, and participating in community events.
· Responsible for leading and monitoring the overall lending performance of the branch.
· Act as a lender with an assigned level of authority.
· Provide member service solutions including opening new memberships, products, and services.
· Facilitate member and community relations and promote business growth.
· Represent Service 1 Federal Credit Union at community events, maintain adequate quantity and approved promotional materials. Adherence to marketing standards and campaign materials.
· Responsible for managing daily branch operations including security at all levels, i.e., open/close of the facility, vault, etc.
· Communicate key products and sales goals within the branch to ensure profitable and sound business practices and a high quality of service for members. Lead and encourage a high-quality environment for the team and excellent experience for members.
· Promote a cross-selling “Yes Culture” environment within the branch.
· Assist staff and/or members in resolving account issues in a timely manner. Ensure that all member issues are logged and tracked in the system to ensure completion and member satisfaction.
· Lead a positive, well-trained, highly motivated team by mentoring and coaching to support and develop team members.
· May function as a Member Service Representative on an as needed basis, filling in during peak schedules or for an absence/shortage on the teller line.
· May function as a Head Teller with scheduling, ordering cash, balancing, etc.
· Assist in evaluating the job performance of branch team members to ensure quality of work and service to members.
· Assist in the onboarding of branch team members.
· Perform other duties as needed.
Education and Experience Requirements:
- Previous experience working in a supervisory position at a financial institution (preferred)
Required Skills:
- Ability to make independent decisions
- Ability and desire to lead others
- Proactive and goal driven mindset
- Ability to analyze and research information to determine a solution
- Thorough knowledge of industry and regulatory compliance practices
- Excellent verbal and written communication skills
- Ability to present oneself as well as Service 1 FCU in a professional manner
Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE.
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
