We are looking for a Guest Service Attendant for Sunday 7am-3pm, Thursday 7am-3pm and Friday 3pm-11pm!
Employees will need to greet, register and service all guests in a welcoming manner according to hotel/brand standards.
GUEST EXPERIENCE
- Maintains guest service as the driving philosophy of the hotel.
- Personally demonstrates a commitment to guest service by responding to guests’ needs in a professional, timely and effective manner.
- IS COMMITTED TO MAKING EVERY GUEST 100 PERCENT SATISFIED.
DAILY RESPONSIBILITIES
- Welcoming, Checking In, Maintaining, Checking Out our guests in a most professional and accommodating manner.
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat) hotel services, amenities and policies.
- Selling rooms to “walk-in” customers.
- Entering/changing reservation information.
- Posting charges to guest accounts.
- Processing payments and/or credits for guest accounts.
- Making necessary corrections to guest accounts.
- Communicating effectively to departments about room status/availability/issues.
- Listening and responding to guests’ requests or complaints.
- Operating hotel switchboard or PBX.
- Maintaining a highly organized, efficient and clean workspace.
- Maintaining daily logs.
- Balancing shift work and cash drawers.
- Have knowledge of hotel fire and safety procedures. Initiate and direct procedures until help arrives.
- Uphold all standards on policies, procedures, programs and initiatives Choice Hotels or Concord Towers Inc. may have in place. (ie: Rewards Club, Recognition, Profile Names, others as directed)
- Counting and balancing cash, vouchers and credit card reports.
Pay: $16.00 - $16.25 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- Have you been convicted of a felony?
Work Location: In person
