Step into a role where your hospitality, professionalism, and genuine care help create unforgettable stays in the heart of New Orleans. As a Front Desk Agent at the Hyatt Regency New Orleans, you’ll be the first point of contact for guests from around the world — greeting them with warmth, assisting with check‑ins and check‑outs, and ensuring every stay begins and ends on a high note. Located steps from the Superdome and surrounded by the vibrant culture of downtown, our hotel is a hub for major conventions, celebrations, and travelers seeking the best of the city. Joining our team means becoming part of a community that values service, teamwork, and the spirit of hospitality. If you thrive in a fast‑paced environment and love creating meaningful guest connections, this is your opportunity to shine.
- Welcome guests with genuine warmth, energy, and professionalism
- Assist with check‑ins, check‑outs, room assignments, and special requests
- Provide accurate information about hotel services, amenities, and local attractions
- Resolve guest concerns with empathy, urgency, and strong problem‑solving skills
- Process payments, handle cash, and maintain accurate records
- Communicate efficiently with housekeeping, engineering, security, and other departments
- Maintain a polished, organized, and guest‑focused front‑desk environment
- Uphold the high service standards that define the Hyatt Regency New Orleans
- Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development, and career mobility with opportunities for advancement at every level
- Affordable Benefits after 30 days – Full‑time colleagues are eligible for medical, dental, vision, life, LTD, and STD coverage
- Referral Bonuses up to $500 – For bringing new members to our team
- Free and Discounted Room Nights at Hyatt hotels around the world
- Paid Time Off – Holiday pay, new child leave, and personal days
- Healthcare FSA – Save money on eligible medical expenses
- Financial Perks – 401(k) with company match and discounted employee stock purchase plan
- Employee Assistance Program – 24/7 emotional support, legal guidance, and personal & financial resources
- Retail Discounts – Savings at Headspace, Apple, AT&T, Verizon, and more
