A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. You greet guests upon arrival, inform guests of their wait time, monitor a waiting list, answer the phones, show guests to their table and bid guests farewell as they leave.
JOB RESPONSIBILITIES
- Greeting guests as they enter, and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Engaging with guests to ensure they're happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations and answering questions.
- A knowledge of the menu.
- Helping out with other positions in the restaurant as needed.
- Providing great customer service.
