Job Summary
Responsible for developing and implementing electrical power distribution and control projects that will range in size and complexity. Develop solutions for customer power distribution needs, work with the sales team to secure the project order, and then manage the project to achieve the required deadlines and financial expectations. Coordinate and manage of both, internal and external resources, to deliver project expectations.
This position is expected to assist: in develop, grow, and maintain services and business relationships through an excellence execution field jobs and customer support.
Job Responsibilities
1) Lead and execute Low, Medium, High Voltage equipment field service jobs: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, automation and emergencies; identify and present additional sales opportunities to customers;
2) Act as technical escalation point for critical customer issues and emergency outages;
3) Configure, test, and validate PLCs, VFDs, protection relays, and control systems. Familiarity with industrial communication protocols (Modbus, Profibus, Ethernet/IP, etc.);
4) Failure root cause analysis and develop corrective and preventive action plans;
5) Generate timely and accurate service reports on work, product performance, and warranties;
6) Provide 24/7 on-call availability in field service engineering and technical support for electrical power distribution equipment;
7) Proficient in power distribution, troubleshooting, test equipment operation communication, policies, software, parts knowledge, and safety precautions;
8) Manage multiple projects independently: contractors, budget, spare parts, internal resources;
9) Mentor less experienced engineers and technicians;
10) Assist comercial team to develop a coordinated sale effort while keeping management informed of market conditions;
11) Obtain ongoing training on both functional and technical skills;
12) Build relationships with key customers to enhance long-term business prospects thru the field service jobs execution.
13) Must have the ability to work variable hours, including nights & weekends, and travel within the country / central america and caribbean region based on customer requirements, travel time 70%.
