Company Description
Preferred Pump & Equipment is a 100% Employee-Owned wholesale/distributor of pumps and water well related products. Founded in 1982, we specialize in residential and commercial applications with 70+ branches nationwide
Position Title :
Order Management Specialist / Order Management Coordinator
(Order Support / Operations Support)
Job Summary
We are seeking a detail-oriented Order Management Specialist / Coordinator to support daily order processing and fulfillment activities across multiple locations. This role focuses on accurate sales order entry, supplier coordination, delivery tracking, and clear communication between sales, operations, and production teams.
This is a great opportunity for someone with order entry or operations support experience who wants to grow into broader supply chain responsibilities over time.
Key Responsibilities
- Enter and maintain customer sales orders in the ERP system
- Send order acknowledgements and communicate ship dates
- Respond to order status, pricing, and availability inquiries
- Research delivery timelines, backorders, transfers, and committed inventory
- Place rush, quick-ship, and special supplier orders
- Track and communicate missed or at-risk ship dates with updated ETAs
- Run and follow up on purchase order status reports
- Coordinate inbound deliveries and container schedules
- Assist with backorder review and ship-now vs. hold decisions
- Maintain order tracking spreadsheets and documentation
Qualifications
- Experience in order management, order entry, or operations support preferred
- Strong attention to detail and organizational skills
- Experience working in an ERP system (Infor SXe a plus)
- Proficiency in Microsoft Excel, Outlook, and Teams
- Ability to manage multiple priorities and deadlines
- Clear, professional communication skills
Growth Opportunity
This role is designed to grow. Over time, the position may expand to include invoicing support, production scheduling assistance, supplier ordering, and inventory-related activities.
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience:
- Office: 2 years (Required)
Work Location: In person
