Real Estate Operations Manager
Your Opportunity:
You have the opportunity to be surrounded by, learn from and grow with the top 1% of real estate professionals in North America. Come grow with us as our Operations Manager. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.
Who Develops You: Team Leader
What You’re Great At:
You are an organized, methodical and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others. You are an empire protector focused on protecting the time and resources of yourself and the rest of the team.
What You’ll Do:
- Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, lead generation, agent recruiting, tracking, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
- Hire, train, lead, and develop all members of the operations team, including in person, and virtual staff members.
- Plan and execute multiple agent recruiting events that are done at a high level to promote business growth.
- Own a piece of the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
- Own the agent and staff onboarding process, including holding trainings in person and virtually
- Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
- Manage the quality of all listing launches and contract to close, including inspecting the quality of tasks completed by others and creating systems for increased efficiencies and experience.
- Lead your team to provide a world class client experience for clients through phone and email on behalf of the team pre-contract, through contract, and beyond.
- Plan and execute client events that are done at a high level to drive business referrals.
- Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
- Keep the team leader informed of any challenges that arise and help to develop solutions.
- Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.
Skills and Character Necessary:
- Notice and take pride in the details
- Taking initiative and ownership of projects once asked to do them and following up with status updates
- Passion for brand promotion and is social media savvy
- Team player who can hold others accountable to complete trainings and tasks
- Proven ability to lead yourself and others with conviction
- Self-starter and self-motivated
- Ability and desire to focus on one task for at least an hour during time blocks
- Positive and direct communication, both written and verbal
- Ability to problem solve and use critical thinking daily
- Have a “do whatever it takes” mentality
- Follow a current process as well as improving them and create new processes
- Learning-based and growth-minded
- Proactive vs. reactive
- Impeccably organized
- Knowledge of basic office suite software and calendaring systems
- Excellent time management skills
- Concerned about doing things the right way
- Calm and motivated under pressure
- Have patience with a high volume, detailed role
- Flexible and adaptable
Required and Preferred Background:
- 2+ years experience in a role leading an operations department at a high level.
- Real estate license and previous real estate experience preferred.
- Experience in agent recruitment and onboarding, team productivity, and P&L expense control highly preferred.
- Requires a prior work history that demonstrates strong, successful leadership ability, the ability to plug into and improve existing systems, understand complexities of a process flow and lean processes, and provide an enthusiastic level of support to a team.
- Ability to write reports, business correspondence, and procedure manuals.
Other Details:
- Compensation DOE, range from $60,000 to $65,000 a year, with potential bonus opportunities.
- This is a full-time role in office, Monday through Friday. Occasional evenings and weekends will be required.
We are excited to meet the person(s) that truly believe they could be a match!
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Experience:
- real estate: 1 year (Preferred)
License/Certification:
- Arizona real estate license (Preferred)
Work Location: In person
