We are looking for highly-motived and hard-working individuals to join our team as a Rental Sales Associate. The ideal candidate will be energetic and competitive with a passion for working in a sales-driven and fast-paced atmosphere. Facilitates rental process; verifies qualification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Sell additional items and upgrade according to renters needs. Pleasantly handles and resolves customer questions, comments, and complaints, along with any additional requests made by management.
Responsibilities
We are hiring now for this position. Here's a look at some of the responsibilities, but not limited to:
· Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
· Answer customer questions and provide assistance based on each customer's needs and requests.
Service vehicles as needed for reservations and rentals.
· Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
· Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, or any other helpful information they may request
· Answer telephone in a friendly, helpful and prompt manner.
· Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
· Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
Job Type: Part-time
Pay: $13.00 - $20.00 per hour
Benefits:
Compensation Package:
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: Multiple locations
