Description:
The Admissions Coordinator plays a vital role in facilitating smooth and efficient patient admissions to our inpatient rehabilitation hospital. This role involves coordinating with patients, families, referral sources, and the hospital's interdisciplinary team to ensure a seamless transition into our care.
Essential Duties and Responsibilities
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Patient Intake:
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Field initial inquiries from patients, families, and referral sources (hospitals, skilled nursing facilities, physicians).
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Conduct pre-screenings to assess the appropriateness of patients for inpatient rehabilitation.
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Gather patient information, complete necessary forms, and initiate the admission process.
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Insurance Verification:
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Verify patient insurance coverage and benefits for inpatient rehabilitation services.
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Obtain pre-authorizations and work with insurance companies to resolve any coverage issues.
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Communication and Coordination:
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Maintain clear and timely communication with patients, families, referral sources, and the internal hospital team regarding the admission process.
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Collaborate with physicians, therapists, and case managers to gather medical documentation and coordinate patient assessments.
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Schedule patient admissions and coordinate transportation arrangements as needed.
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Record-keeping and Data Management:
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Accurately maintain patient records in the hospital's electronic medical record (EMR) or admissions system.
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Update patient demographic information and insurance details and track the admission process status.
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Customer Service:
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Provide exceptional customer service to patients and families, answering questions and addressing concerns throughout the admission process.
Requirements:
Knowledge, Skills, and Abilities
Education, Training, and Experience
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High school diploma or equivalent required; Associate's degree preferred.
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1-2 years of experience in a healthcare setting, preferably in admissions, patient registration, or case management.
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Knowledge of medical terminology and insurance verification processes.
Skills and Abilities, Proficiency and Productivity Standards
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Organizes and prioritizes tasks and projects, accurately completing job responsibilities within the specified time constraints.
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Excellent attention to detail and accuracy.
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Analytical and problem-solving abilities.
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Ability to work under deadlines and handle multiple tasks.
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Speaks and communicates English effectively in verbal and written format; writes legibly.
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Reading and comprehension at the level necessary to perform job duties appropriately.
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Works cooperatively with co-workers and other hospital employees
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Functions proficiently in a Microsoft Windows environment (Outlook, Word, Excel, PowerPoint)
