Job Overview
The Delivery Lead will support Delivery Management in overseeing the company’s delivery operations, managing day-to-day activities while ensuring high standards of efficiency, safety, and service. This role works closely with sales, customer service, warehouse, and delivery teams to continuously improve delivery processes and procedures and to exceed customer service expectations.
Full time, hourly position
Job Responsibilities & Duties
Typical duties include but are not limited to:
Commitment to AFW’s safety policies and procedures and ability to promote awareness.
Establishes schedules and provides continual training to team members with an emphasis on safety and service.
Interviews, hires, and assists in the training of new team members.
Appraises employee performance, communicates goals and expectations, provides honest feedback and coaches team members.
Addresses customer complaints and resolves problems as needed.
Delegates tasks and responsibilities to appropriate personnel.
Ability to adapt to shifting priorities, demands, and timelines. Effectively prioritize and execute tasks in a high-pressure environment.
Communicates effectively with drivers and staff, providing leadership, and assigning tasks
Able to have a flexible schedule and work all shifts, holidays, and weekends.
All training provided by AFW.
Other duties to be assigned/directed by supervisor.
This position does have supervisory responsibilities.
Job Requirements
Commitment to AFW’s safety policies and procedures and ability to promote awareness.
Must be able to learn, understand, and apply new technologies.
Excellent time management skills and attention to detail.
Ensures compliance of applicable state and federal regulations.
Positive attitude with strong interpersonal skills.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations.
Able to work all shifts - all schedules, evenings, weekends and holidays.
Previous leadership or management experience, or experience working with delivery drivers, is preferred.
Education & Experience
High school diploma or GED is preferred.; equivalent combination of education and experience accepted in lieu of diploma.
Compensation
Pay Rate: Starting at $23/hour and up - dependent on experience
At AFW we offer great perks like: weekly pay, benefits package (medical, dental, vision) and 401k matching!
Physical Requirements
Work Environment
- Fluorescent Lighting
- Concrete Flooring
- Climate affected by outside conditions
- Considerable exterior noise
- Extreme temperature fluctuations in the warehouse
American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V.
A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.
Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!
