Job Description
We are seeking a friendly Customer Service Representative to join our team in Orange. As a key member of our customer support team, you will be the primary point of contact for our valued customers, ensuring their needs are met with the highest level of service.
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Respond to customer inquiries via phone, in person, in a timely and professional manner
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Provide accurate information about products, services, and company policies
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Process orders, refunds, and exchanges efficiently
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Identify and escalate complex issues to managment
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Maintain detailed records of customer interactions and transactions
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Collaborate with team members to improve customer service processes
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Stay updated on product knowledge and company policies
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Achieve performance targets and quality assurance standards
Qualifications
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Excellent verbal and written communication skills
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Strong problem-solving abilities and attention to detail
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Proficiency in customer service software and basic computer skills
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Ability to multitask and prioritize in a fast-paced environment
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Patient and empathetic approach to customer interactions
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High school diploma or equivalent
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Previous customer service experience preferred
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Ability to work flexible hours, including weekends and holidays as needed
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Knowledge of our products or services is a plus
